Help with CRA Script needed

[allan.wells]

Hi,

I need to create a script for an ICD group that has a queue depth of three.Once the queue depth threshold has been reached the new calls exceeding the queue depth should go to a DN which will be forwarded to(voice mail).

my CRA script knowledge is limited

If anyone has a sample script they can send or perhaps even remodel ICD.aef to do this that would be great.or just let me know what steps i need to add .

Thanks

Allan

[yogeswar]

Hi,

You can use "Get Reporting Statistic" step to get the real time data of ICD queue status.

1. Step : Get Reporting Statistic

Set the properties of this step as follows...

Report Object : CSQ IP ICD

Field Name : Contacts Waiting

Row Identifier : String variable that holds the valuie of CSQ(Assume CSQ)

Statistic Variable : Interger variable that stores the resultant value of number of contacts waiting(Assume X).

2. Assume Y is the integer value that stores the threshold value.

3. Flow should be as follows

Select Resource(CSQ)

---->Selected

---->Queued

-------> Get Reporting Statistic

-------> If (X>Y)

----------->True

--------------->Call Redirect(Voicemail DN)

------------------->Sucessful

------------------------->Set Contact Info(Handled)

----------->False

--------------->Queue Steps...

For more information refer the Editor Step Reference Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf - Pg.No:1-14.

Regards

Yogi