Hi,
I need to create a script for an ICD group that has a queue depth of three.Once the queue depth threshold has been reached the new calls exceeding the queue depth should go to a DN which will be forwarded to(voice mail).
my CRA script knowledge is limited
If anyone has a sample script they can send or perhaps even remodel ICD.aef to do this that would be great.or just let me know what steps i need to add .
Thanks
Allan
