How do you disable Chat window in CAD?

[majszakm]

Have a customer using the Cisco Agent Desktop, but for certain reasons, they need to disable the Chat window so that its not used by any agents(or supervisors).

[yogeswar]

Hi,

Agent Call chat window should not be disabled or closed as the same is used to send agent related information to supervisor desktop.

One option might be change the agent desktop window to stealth mode, which puts the agent desktop icon on sys tray.

Refer the Desktop Administrator user guide for more information...

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1693/ccmigration_09186a008019400e.pdf - Pg.No:3-51.

Regards

Yogi