Inbound callers receiving re-order tone with T-Metrics ACD

[PatrickWelby0086]

CUCM v14 cluster SIP trunk connected to T-Metrics ACD cluster.  Customers calling in receive re-order tone.  Does not appear to be a CAC and/or a media resource issue.  Ideas?

[Nithin Eluvathingal]

If i understood your problem correctly, when customer calls from outside to your ACD they receive a fast busy and call reach ACD through a CUCM using sip trunk.

Does calls made from CUCM extension reaching ACD ?