12-05-2005 10:25 AM - edited 03-13-2019 11:19 PM
I'm trying to find out if instant messaging is supported on IPCC Express 3.5(3). If so, is it the same as the Chat Service? Thanks for any help.
12-06-2005 08:35 AM
The Message View pane enables a supervisor to send messages to individual agents or to
all agents on the team.
For more details refer to
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/super/super_ug.pdf
(Page:21)
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