IPCC Enterprise and two TimeZones

[dimer]

Hi

I have installed IPCC Enterprise 7.0(0) with two TimeZones configuration. When import dialing list for outbound every contact which has wrong number (wrong number is getted from the carrier, not from the CAD. There is Call Progress Analysis enabled for this campaign.) write status "C" in CallStatusZone1 and "P" for CallStatusZone2, therefore this contact will be dialed again in Zone2. Pressing the button "Wrong Number" on CAD did not change anything. As I know the expected status codes for this situation should be "L". Termination_Call_Detail table shows that call is made as expected. First the reservation with PeripheralCallType:18, accept from the agent and the second Call with PeripheralCallType:17 with DispositionCode:6 which indicated Abandoned Agent Terminal, but there is succesefull conversation between customer and the agent. There is no duplicated contacts in the dialing list. Have somebody has similar issues.

Thanks

[amritpatek]

In earlier versions, Cisco Agent Desktop loaded the Global Phone Book from LDAP each time the dial pad was launched. Current versions load the Global Phone Books once and store it in memory to avoid delays.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00806e7927.shtml

[dimer]

Hi

There is bug released for this issue. This situation was reproduced in the Cisco LAB env.