IPCC Enterprise: Any Agent Re-skilling API for application integration?

[ooclappdev]

Hi all,

Just want to check if there is any API which is allow to build my own Agent Re-skilling tool? Anyway I can do this?

Thanks!

p.s. IPCC version is 7.0

[smahbub]

Try:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_integrated_systems_documentation09186a008075ea91.html

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008020b212.shtml