IPCC ENTERPRISE - MAXIMUM NUMBER OF AGENTS USING GEOTEL

[alicia.vega]

Hello,

Which is the maximum number of agents I can use in ICM with Geotel IPCC Sotfphone? Is there any licence limitation or something like that?

Thanks!

[lisa.hall]

To determine maximum supported agent count, multiply the calls per second (CPS) by the expected handle time (handle time equals queue time plus talk time). For example,

4 CPS x 50 second handle time = 200 agents

4 CPS x 120 second (2 minute) handle time = 480 agents