07-19-2007 07:38 AM - edited 03-14-2019 01:05 AM
Is there a way to record an agent continously for 4 hours? I know you can record on a call by call basis. Thanks in advance
07-25-2007 06:59 AM
Call by Call basis we can record.
VOIP monitor service:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/agents/cad611ig.pdf
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/agents/cad611si.pdf
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/administ/ipxpt401.pdf
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