Hi,
During the install the ICD Configuration screen has Language drop-down menu to choose a default language for the Cisco Agent Desktop and the Cisco Supervisor Desktop. Only 1 language can be selected. The drop down list always has English as a default and is followed by the other prompt languages that you selected that are also supported in the Graphical User Interface. In your case, you would have needed to select other language as German or anyother language explicitly from the drop down list. To rectify this you will need to uninstall using the Control Panel CSD/CAD in the order administrator/agent/base, then reboot, then run the install and taking care to select German/French/other language from the drop down.
1. On CRS server uninstall the following programs in the order listed. Go to Start ->
Settings -> Control Panel -> Add/Remove Programs -> and uninstall:
(i) Desktop Administrator
(ii) Desktop Servers
(iii) Desktop Base
After the Desktop Base uninstall completes you are prompted to restart the server.
2. Once the CRS server reboots, reinstall CRS.
The procedure for removing CAD/CSD are documented in Cisco Desktop Product Suite -Installation Guide under the section "Removing Cisco Desktop Product"
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/cad_inst.pdf
For more info on CRS installation, refer the Getting Started Guide from the below URL.
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/index.htm
Hope it helps.
Regards
Venkat
