ipcc express : contacts waiting

[tanmaydevare]

Hi list,

Requirement : There should be only one call in queue for IPCCX.

Tried using "Get Reporting Statistics" step under queued step with combination of "contacts waiting" from overall IPCC Express/ CSQ IPCC Express but no luck.

I have selected "resulting statistics" as string variable.

Has anybody got this working?

[Chris Deren]

Sure, set it as integer and then simply do an if statement to see if the vlaue is >=1. Also, make sure you are doing this for the correct CSQ.

HTH,

Chris