Ipcc Express Enhanced Reports

[jones_amy]

I have a simple script that a call comes into the system checks day of week, time of day and then goes to production and plays greeting from this greeting the caller has the option of pressing 1,2, or 3 to be transferred...My question...Is there a report that will show what caller pushed what number to be transferred..this isnt captured in the Called detail report just the call itself but not where it was transfered...here is a copy of the script

[JoshMiller]

I have had this request in the past and have used the custom variables to identify which option the caller pressed.

In each digit menu branch update a specific call customer variable with the number that was pressed. A user can then run the IPCC Express Custom Call Variable report to identify what digits are being used most.

Check out http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_programming_reference_guide_chapter09186a00800dc6b9.html for information on populating these custom variable fields.