10-24-2005 12:40 PM - edited 03-13-2019 11:14 PM
We set up an IPCC Express Enhanced Edition, everything works fine except than some of supervisor functions. When supervisor clicks "voice monitoring", error somes up with "Supervisor failed to start monitoring the device xxxx". And 'Barge-in' and 'Intercept' buttons are grey out all the time.
However, call recording works well, that means port SPAN, and VoIP service are ok. What else can go wrong?
Wei
AllStream MTS
10-24-2005 01:08 PM
Are you usign the SPAN monitoring or Desktop monitoring.
If Desktop moniroing is this probelm happing for every agent.
10-24-2005 05:39 PM
Port SPAN is done. As I said, the call recording works ok. Voice monitoring gives error, and barge-in and intercept are disabled.
Wei
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