Has any one done a ANI based routing in ICM and how do you achieve this.if he call comes from 408 area code recognize it as commign from Californi and Route it to the correct Call Center.
In an IVR based campaign, when a call goes to Voice mail how can I play a different message. I am using the progreesive mode and selected the AMD option to go to Route Point. but now luck. Any input is appreciated.
I really wanted to avoid the Database integration, only for the reason that I have keep updating as the new area codes are addedIs there any other way of doign it?if not how do you keep your database updated?
So you really built query in the IVR to the Dialer Database correct.You mentined above that"The Abandon route point is only used if an agent is not available when the dialer gets a connect."Does this hold tue when the agents are logged in and they ar...
