Level 4
Level 4
Member since ‎06-29-2005

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  • 384 Posts
  • 5 Solutions
  • 116 Helpful votes Given
  • 56 Helpful votes Received
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User Activity

Any one has some good ideas around TelePresence ReportingI think one of the major items missing is this.
Has any one done a ANI based routing in ICM and how do you achieve this.if he call comes from 408 area code recognize it as commign from Californi and Route it to the correct Call Center.
Using the PRDECTIVE mode can I run a outbound campaign with out any agent logged in to the queue?
In an IVR based campaign, when a call goes to Voice mail how can I play a different message. I am using the progreesive mode and selected the AMD option to go to Route Point. but now luck. Any input is appreciated.
Hi,Has any one implemented VT Advanatge with Multiple Call Manager Clusters and Video Calls accross Gatekeeper Controlled Trunks.Thank you.
Community Statistics
Member Since ‎06-29-2005 10:58 AM
Date Last Visited ‎08-18-2017 03:54 AM
Posts 384
Total Helpful Votes Received 56
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