03-01-2007 10:52 AM - edited 03-14-2019 12:34 AM
With IPCC express 4.04, Is there a report that shows what was the highest number of calls waiting in a specific queues?
If not, is there a way to create such report using Crystal reports.
03-07-2007 01:03 PM
Yes
Measure contact service queue (CSQ) performance using reports that provide information such as different types of service level by CSQ, queue statistics by CSQ, answer and abandon call distribution by CSQ, CSQ call counts, and CSQ call durations.
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a00801eefe8.html
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