I have som users that will like a phone button (one not used from before) to be able to do the phone agent Ready or not ready state.
Is there any that can help in this ?
I think you need this:
Thanx for you reply, Yes and no. I will like the ready / not ready state to be activated not activated when the users push a phone button (not softkey). So map it like a service to a button.
Its only idea, but must work.
You need to create "Device->Device Setting->Phone Button Template" in UCM.
Where as one of the button choose "Service URL".
Then apply it Template to the phone.
Then in phone configurations choose "Add a new SURL" and enter the IPPA URL.
Something like that.
thanx for the reply.
Yes, but I will need the attribs to do the select /deSelect in that ....
I do not knbow that ???
I know only the service URL:
dont know the parameters...
Here the guide how to do what you want:
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