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IPCCX Phone Agent

knudsen-s
Beginner
Beginner

Hi

I have som users that will like a phone button (one not used from before) to be able to do the phone agent Ready or not ready state.

Is there any that can help in this ?

/Soren

7 Replies 7

Hi

Thanx for you reply, Yes and no. I will like the ready / not ready state to be activated not activated when the users push a phone button (not softkey). So map it like a service to a button.

Any idee

/Soren

Its only idea, but must work.

You need to create "Device->Device Setting->Phone Button Template" in UCM.

Where as one of the button choose "Service URL".

Then apply it Template to the phone.

Then in phone configurations choose "Add a new SURL" and enter the IPPA URL.

Something like that.

Hi

thanx for the reply.

Yes, but I will need the attribs to do the select /deSelect in that ....

I do not knbow that ???

/Soren

I know only the service URL:

http://ipaddress:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

dont know the parameters...

thanx

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