06-16-2008 12:34 AM - edited 03-14-2019 02:23 AM
Hi
I have som users that will like a phone button (one not used from before) to be able to do the phone agent Ready or not ready state.
Is there any that can help in this ?
/Soren
06-16-2008 03:57 AM
06-16-2008 04:04 AM
Hi
Thanx for you reply, Yes and no. I will like the ready / not ready state to be activated not activated when the users push a phone button (not softkey). So map it like a service to a button.
Any idee
/Soren
06-16-2008 04:21 AM
Its only idea, but must work.
You need to create "Device->Device Setting->Phone Button Template" in UCM.
Where as one of the button choose "Service URL".
Then apply it Template to the phone.
Then in phone configurations choose "Add a new SURL" and enter the IPPA URL.
Something like that.
06-16-2008 04:37 AM
Hi
thanx for the reply.
Yes, but I will need the attribs to do the select /deSelect in that ....
I do not knbow that ???
/Soren
06-16-2008 05:18 AM
I know only the service URL:
http://ipaddress:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
dont know the parameters...
06-18-2008 01:58 AM
Here the guide how to do what you want:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml
Best Regard
06-18-2008 05:05 AM
thanx
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