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Is it possible to call a VXML application using a task from webex conn

SurbhiGarg09154
Level 1
Level 1

Is it possible to call a VXML application using a task from webex connect?

Flow is like 

Email flow from webex connect --> CCE create task node -->CCE DN --> CCE calltype --> ICM script --> Run external script node to call VXML application ( which will have dialer import API to make outbound call)

1 Reply 1

piyush aghera
Spotlight
Spotlight

Hello,

I did similar setup with ECE, PCCE and VXML application. Please note, you cannot just execute Run external script node here because there is no voice call involved. I did it using Application Gateway. You may refer below thread:

https://community.cisco.com/t5/contact-center/ece-apis-with-cvp-vxml-application/m-p/5336539#M132168

If I may ask, why you have to involve ICM, are you performing any routing logic in ICM?