Good Afternoon,Above bug shows versions affected till 11.6. However I am seeing the same behavior in PCCE 12.6(2) as well. Can anyone confirm if this issue is solved in any version or ES patch?Scenario: Make Wrap up data selection mandatory for agent...

 Hello Community,Recently I came across an issue where Certificate parameters set on VOS servers like Finesse, CUIC, VVB, CUCM, Presence and Unity Connection were not matching what our CA was expecting. So whenever I create a CSR from any of these Li...

ECE (Enterprise Chat and Email) generates alert emails for different conditions. Some of the major ones are described below with possible troubleshoot steps. These alerts can be configured in ECE settings to be sent via email to the administrators. I...

Hello,As per ECE documentation, "Pattern" filter can be used in Modify Object node to read content in the body of the email and store in a particular attribute, like custom attribute. Here's what is mentioned in document:Pattern: The pattern specifie...