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- About piyush aghera
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Member since
03-26-2012
399
Posts
179
Helpful
20
Solutions
Created by
piyush aghera
in Contact Center
in Contact Center
12-02-2019
02:33 AM
12-02-2019
02:33 AM
Hello, We are running EIM 11.0 for non-integrated email queues and have some reports scheduled to be sent to some of the supervisors and managers by using external email tab under notification tab of reports. However we noticed that we can only add new email address here, but we can not modify the existing ones. Is it something by design or are we missing something and is there a way to modify this notification list.
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Created by
piyush aghera
in Contact Center
in Contact Center
10-16-2019
11:19 PM
10-16-2019
11:19 PM
Restart Finesse Tomcat service, should fix the issue.
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10-15-2019
03:14 AM
Have a look at this thread: https://community.cisco.com/t5/unified-communications/your-call-is-being-recorded-announcement/td-p/2714715 This thread also contains two solutions towards end: https://community.cisco.com/t5/ip-telephony-and-phones/how-to-play-an-message-before-calls-to-cisco-ip-phone-with-cucm8/td-p/2836948 This thread contains information about 3rd party tool: https://community.cisco.com/t5/ip-telephony-and-phones/quot-call-may-be-recorded-quot-how-to-play-prompt-to-caller-and/td-p/3063615
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Created by
piyush aghera
in Contact Center
in Contact Center
10-14-2019
12:02 AM
10-14-2019
12:02 AM
Cisco Tomcat and Cisco Unified Cluster View Daemon are responsible services for CCX Web Admin. Try resetting them. BTW, what do you see when you try to open the web page, any error ?
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Created by
piyush aghera
in Contact Center
in Contact Center
10-12-2019
08:13 AM
10-12-2019
08:13 AM
Glad that it is resolved for you.
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Created by
piyush aghera
in Contact Center
in Contact Center
10-11-2019
12:15 AM
10-11-2019
12:15 AM
Have a look at this thread, its an old thread but may give you some pointer: https://community.cisco.com/t5/contact-center/database-source-name-empty-in-uccx-editor-7-0-1/td-p/1911888
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Created by
piyush aghera
in Contact Center
in Contact Center
10-10-2019
06:43 AM
10-10-2019
06:43 AM
Below is taken from one of the tech notes, see if it is helpful: One common issue in case of HA is that sometimes customers use Database lookup steps in script and there they don’t get the System DSN in the dropdown. In this scenario make sure that the ODBC connection is created on both the servers and then refresh the database and after that System DSN should populate in the dropdown in the script.
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Created by
piyush aghera
in Contact Center
in Contact Center
10-10-2019
12:00 AM
10-10-2019
12:00 AM
I haven't worked SocialMiner with UCCX, but as per Cisco UCCX guide: —One or more notifications mismatch with SocialMiner. This status icon also appears after configuration, when no chat and email contact is injected yet. The status will change to normal after successful injection of chat and email contact. Here is the reference for above: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6_2/features/guide/uccx_b_features-guide-1162/uccx_b_features-guide-1162_chapter_0100.html I am also attaching a screen capture from one of the cisco guides about your query about DMZ. I hope it would be of some help.
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10-09-2019
11:45 PM
Is there any recent changes on the side A servers, like recently patched with windows update (automatic / manually) ? I see below error code in your logs which is related to windows update. 0x80070002
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10-09-2019
11:28 PM
Please always add basic system details like whether it is UCCE or UCCX and what version ?
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Created by
piyush aghera
in Contact Center
in Contact Center
09-25-2019
05:46 AM
09-25-2019
05:46 AM
Thanks Omar.. that's lot of information to take-in :-) Let me answer your questions first: we do not use SigDigit nor CUSP, and we gonna have single VVB server (as of now) for the remote site. however if the call volume at remote go high, then we may add another VVB but let's not complicate things as of now. So in this situation, I believe I will go the route to add DN in CVP OPS console and add VVB server under Enable Local Static Route option of DN. Current status: waiting for link setup between main and remote site.
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Created by
piyush aghera
in IP Telephony and Phones
in IP Telephony and Phones
09-25-2019
04:40 AM
09-25-2019
04:40 AM
Thanks for sharing.
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Created by
piyush aghera
in Contact Center
in Contact Center
09-24-2019
11:43 PM
09-24-2019
11:43 PM
Hey Omar, waiting for your feedback regarding Bill's query. By the way, we are adding new ingress gateway and VVB at remote site, which will be speaking with existing CVP servers at main site. Main site already has two VVBs. CVPs at main site use Dialed Number Pattern which are configured from CVP OPS console. Do I need to create separate labels for new VVB in remote site ?
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Created by
piyush aghera
in Other Collaboration Subjects
in Other Collaboration Subjects
09-24-2019
06:39 AM
09-24-2019
06:39 AM
Callers may have requested their ISPs to block their identity.
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09-24-2019
06:27 AM
Hi, Please check below query and see if it provides relevant details to you in terms of IDs in most cases. If it is providing you necessary details, I will join other tables to add respective enterprise names, for example, for PQ, attribute, agent, script name etc. select top 10 tcd.DateTime,tcd.AgentSkillTargetID, tcd.AgentPeripheralNumber,tcd.DigitsDialed,tcd.PrecisionQueueID,tcd.Attributes,tcd.CallTypeID,rcd.ScriptID from Termination_Call_Detail (nolock) tcd, Route_Call_Detail (nolock) rcd where tcd.RouterCallKeyDay = rcd.RouterCallKeyDay and tcd.RouterCallKey = rcd.RouterCallKey and tcd.DateTime between '2019-09-24 08:00:00' and '2019-09-24 08:15:00' and tcd.PrecisionQueueID is not NULL order by tcd.DateTime desc
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Created by
piyush aghera
in Contact Center
12-02-2019
12-02-2019
Hello, We are running EIM 11.0 for non-integrated email queues and have
some reports scheduled to be...
Created by
piyush aghera
in Contact Center
10-16-2019
10-16-2019
Restart Finesse Tomcat service, should fix the issue.
10-15-2019
Have a look at this
thread:https://community.cisco.com/t5/unified-communications/your-call-is-being-...
Created by
piyush aghera
in Contact Center
10-14-2019
10-14-2019
Cisco Tomcat and Cisco Unified Cluster View Daemon are responsible
services for CCX Web Admin. Try r...
10-11-2019
Have a look at this thread, its an old thread but may give you some
pointer:https://community.cisco....
10-10-2019
Below is taken from one of the tech notes, see if it is helpful: One
common issue in case of HA is t...
10-10-2019
I haven't worked SocialMiner with UCCX, but as per Cisco UCCX guide:—One
or more notifications misma...
10-09-2019
Is there any recent changes on the side A servers, like recently patched
with windows update (automa...
10-09-2019
Please always add basic system details like whether it is UCCE or UCCX
and what version ?
10-09-2019
Excellent initiative... I want to ask about most painful issue an admin
can face (at least for me) a...
09-25-2019
Thanks Omar.. that's lot of information to take-in :-) Let me answer
your questions first: we do not...
09-24-2019
Hey Omar, waiting for your feedback regarding Bill's query. By the way,
we are adding new ingress ga...
Created by
piyush aghera
in Other Collaboration Subjects
09-24-2019
09-24-2019
Callers may have requested their ISPs to block their identity.
Public Statistics
| Date Registered | 03-26-2012 01:32 AM |
| Date Last Visited | 03-20-2020 12:07 AM |
| Total Messages Posted | 399 |
| Total Helpful Votes Received | 179 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 35 | |
| 20 | |
| 10 | |
| 15 | |
| 5 |
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Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 20 | |
| 5 | |
| 5 |
