Issue with CRS Historical report scheduler

[carloszzz27]

Hello guys,

I have a customer with ipccx 5.02 .

THe customer could execute manual reports but  the  scheduler reports doesnt work.

I follow the IPCCX troubleshooting guide :

1.Stop and start scheduler service.

2. Connectivity is fine.

I dont receivce any error from CRS client , i need little help im new in IPCC world?

Any suggestions please?

Thanks,

Carlos

[anubhati]

Hi Carlos,

Have you checked if PC is going into a sleep mode or is logged of during the time when the schedule reports are configured to run ?

Regards

Anuj

[carloszzz27]

Hi Anubhati,

PC is logged during the time that scheduled is programming and also is not in sleep mode.

I have download the CiscoSch log from CRS Historical report and i found i issue with license :

INFORMATIONAL Jan 19 2011|17:00:45 Authenticate es-svcCUCM@xxx.com@default user on Application Server 10.181.55.247
104 ERROR  Jan 19 2011|17:00:45 Getting of total available license info failed
105 ERROR  Jan 19 2011|17:00:45 Historical Reporting Licenses Available(=0); Report cannot be generated.

I have the following license :

UCCX enhanced

IVR ports 150

Enhanced seat 22

CCX Maximum agents 300.

I generated a report for see how many agents is logged in = 15 .

Regards,

Carlos

[anubhati]

Looks like system might be hitting the BUG as the username has @ in it

==========

CSCsx75453    User authentication fails on Scheduler, if ' @' present on userid

======

Try using a ID which has no @ character

Regards

Anuj