01-24-2011 02:11 PM - edited 03-14-2019 07:15 AM
Hello guys,
I have a customer with ipccx 5.02 .
THe customer could execute manual reports but the scheduler reports doesnt work.
I follow the IPCCX troubleshooting guide :
1.Stop and start scheduler service.
2. Connectivity is fine.
I dont receivce any error from CRS client , i need little help im new in IPCC world?
Any suggestions please?
Thanks,
Carlos
01-24-2011 04:35 PM
Hi Carlos,
Have you checked if PC is going into a sleep mode or is logged of during the time when the schedule reports are configured to run ?
Regards
Anuj
01-25-2011 03:59 AM
Hi Anubhati,
PC is logged during the time that scheduled is programming and also is not in sleep mode.
I have download the CiscoSch log from CRS Historical report and i found i issue with license :
INFORMATIONAL Jan 19 2011|17:00:45 Authenticate es-svcCUCM@xxx.com@default user on Application Server 10.181.55.247
104 ERROR Jan 19 2011|17:00:45 Getting of total available license info failed
105 ERROR Jan 19 2011|17:00:45 Historical Reporting Licenses Available(=0); Report cannot be generated.
I have the following license :
UCCX enhanced
IVR ports 150
Enhanced seat 22
CCX Maximum agents 300.
I generated a report for see how many agents is logged in = 15 .
Regards,
Carlos
01-25-2011 06:28 AM
Looks like system might be hitting the BUG as the username has @ in it
==========
CSCsx75453 User authentication fails on Scheduler, if ' @' present on userid
======
Try using a ID which has no @ character
Regards
Anuj
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide