[@JavaCil.jar] CilServiceEvent(13185532).ReceiverThread, Exception from GetNextEvent

[narutugigs]

Hi.

I developed the program using the "AllAgents" for Monitoring AgentStates.

It made by JavaCil.jar and CTIOS Toolkit's AllAgents.

About once a week sometimes an error occurs.

And then My Program is not working.

I want to know

1) the workaround

2) the events that can be judged an exception

3) the way to catch an exception

4) Can I handle the CilEvents like any other Events in Java CIL?

The following is the CTIOSClient tracelog.

----------------------------------

05/26/2016 11:47:50.0264 [agent.5000.3008].OnAgentStateEvent(eTalking, Reason: 1)(eAgentStateEvent)

05/26/2016 11:47:50.0264 [agent.5000.3008].OnAgentStateEvent(eTalking, Reason: 1)(eAgentStateEvent)

05/26/2016 11:47:50.0482 [agent.5000.7003].OnAgentStateEvent(eAvailable, Reason: 1234)(eAgentStateEvent)

05/26/2016 11:47:50.0482 CilServiceEvent(13185532).ReceiverThread, Exception from GetNextEvent, event thread will exit

05/26/2016 11:47:50.0482 CilServiceEvent(13185532).ReceiverThread, CIL Event thread exiting

-----------------------------------

Thank you..

[ewindgat]

Could you provide some more information, and any troubleshooting you have done to help understand the issue?

[narutugigs]

Hi ewindgat..

Thank you for your response..

The method "GetNextEvent()" is in the library "JavaCil.jar"  that Cisco provides.

I think that the method is not throw Exceptions.

So.. I can not catch the Exception in my AllAgents program.

If i can, i will recycle my AllAgents program automatically.

but. Just for logging... I only could found the message in the tracelogs.

My customers call me, and then i restart my AllAgents program manually..

Can i get the source of "JavaCil.jar" ?

[narutugigs]

I decompiled the "CilServiceEvent.class" in theJavaCil.jar

ReceiverThread() method does not throws exceptions as i was thinking.

  protected void ReceiverThread()

  {

    LOG(-2147479552, "ReceiverThread()");

    boolean bDone = false;

    while (!bDone)

    {

      int iEvent = 0;

      Arguments pArgs = null;

      LOG(-2147475456, "ReceiverThread, Calling GetNextEvent");

      try

      {

        LOG(-2147475456, "ReceiverThread blocked on GetNextEvent()");

        pArgs = this.m_Service.GetNextEvent();

      }

      catch (Exception e)

      {

        LOG(2, "ReceiverThread, Exception from GetNextEvent, event thread will exit");

        this.m_bReceiverRunning = false;

        bDone = true;

      }

      continue;

      if (null != pArgs)

      {

        Integer IEvent = pArgs.GetValueIntObj(474);

        iEvent = null == IEvent ? iEvent : IEvent.intValue();

        LOG(-2147475456, "ReceiverThread, GetNextEvent returned Event( " + CtiOs_EnumStrings.EventIDToString(iEvent) + " )");

        switch (iEvent)

        {

        case 536870914:

          LOG(2, "ReceiverThread, eConnectionClosed received, event thread will exit");

          synchronized (this.m_critProtect)

          {

            this.m_bReceiverRunning = false;

            bDone = true;

          }

          break;

        case 536870915:

          LOG(2, "ReceiverThread, eConnectionRejected received, event thread will exit");

          synchronized (this.m_critProtect)

          {

            this.m_bReceiverRunning = false;

            bDone = true;

          }

        }

        if (this.m_Session != null) {

          try

          {

            this.m_Session.OnEvent(iEvent, pArgs);

          }

          catch (Exception e)

          {

            LOG(1, "ReceiverThread, Caught Exception: \n" + Utility_Methods.GetStackTraceString(e));

          }

        }

      }

      else

      {

        LOG(2, "ReceiverThread, NULL event received, event thread will exit");

        bDone = true;

      }

    }

    LOG(2, "ReceiverThread, CIL Event thread exiting");

  }

}