Knoahsoft recording not recording with cisco VPN from home.

[Horacio Gutierrez]

Hello,

We have an issue with our knoahsoft recording software it will not record when users takes calls from home using cisco VPN.  We have knoahsoft recording version 2, cucm 8, and uccx 8, and IP communicator 7.  Also calls do get record if users are wired to the network.  Any suggestions what it could be?

Thanks.

[rtipirneni]

Hi Horacio,

I think this can be solved by having BIB implemented where in Phones can fork the RTP to the Recording Servers.

Hope this Answers your Question.

Thanks.

[Jigneshshah219]

Hello Horacio Gutierrez

Hope your query has been answered,

I suggest you open a case with our support team, you will get prompt response to all your queries,

Drop us an email at support@knoahsoft.com with complete details, we would be glad to assist you,

Regards

Jignesh Shah