Hi, I am looking for a comparision doc for CUIC vs Webview and it would be of gr8 help if someone can point me to the right link.Thanks in advance.-Dinesh
Hi,I have to install an exact image of the UCCX server of my customer on another server using a backup that was build one year ago. I have installed the new server, the CRS 5 and the patch. Then on the initial setup I have choose the restore option a...
Hi,i have UCCX 5.0(1)_Build433.i have 5 agents there.Sometimes i don't know reason are agents READY but when call comes it just circle "select resource" - "queue"... picture below:- call comes to QUEUE SUPPORT- call goes to Select resource- call is a...
Hi My target is to get xml data. When i copy URL "http://172.16.10.202/BlaIVRService/IVRWebServices/NextDueDate?Policy=00377829" into browser the result is "<GetNextDueDateByPolicyResponse xmlns="http://tempuri.org/"> <GetNextDue...
Hi,I have a configuration with three teams.Each team has different queues and agents.The supervisor is primary supervisor for all three teams.She can only see the agents from one team, not the other 2 teams.UCCX version 7.0.1 SR05Any idea why this ca...
Hi,I have a problem with the IPPA service.I configure a IP Phone Service in my CUCM, I show in the lines below: http://10.34.215.21:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jspThe opcion appear in the Cisco IP Phone 6941, but always when I press t...
HiI have one Agent who can't log in since I changed his phone this morning. Uses Extension Mobility to logon to phone, then logs onto Agent. Swapped phone out this morning and added MAC of new phone to RMUser on CM. Error message is Login failed due...
Hey everybody, I'm having a heck of a time getting a wallboard to work correctly ever since we upgraded our UCCX server to 8.5. As you can see from the code below the asp page is just a simple page to display agent statistics, nothing special with i...
I am using the Advanced Queues script provided in Cisco Script Repository and am able to queue a recording to the next available agent. However, when I tried to queue this recording overnight, the call has disappeared after 30~31 minutes. Any idea to...
UCCX 8.5.1 SU2 ( 8.5.1.11002-22 ) with CUCM 8.5.1 SU1. Have issue with Enterprise data not updating, when someone makes an Outbound call with agent desktop (Outbound dialer) and gets done with that call, on the next inbound call the Application Name ...
I'm running into this problem that JTAPI client synchronization failed with CUCM 7.1(5)SU4 new installation. I read a lot of TAC cases and tried all the suggestions below, but no luck. Has anyone resolved this problem recently?Cisco JTAPI ClientAn ...
Is there any way to send a warning email to supervisor when agent reached certain amount of time during established call?, if yes, could some body give us an idea how to configure it? Thank you
Hi, we have UCCX 5.0.2 enhanced version, and we have several scripts and one that is a generic one called no_menu and is used for many different client and certain variables are created as parameters which are used to play prompts.I have been asked t...
Hi to allwe have CCX System version: 8.0.2.11004-12.During the time that ccx is perform a back up then we are facing the below issueDo you have anything to advice?How can solve thisIs crirtical or ?Message Type: UC_NODE_MGR-0-NODE_MGR_SERVICE_CRASH_D...
