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Hi All,Is there a way to force the agents to be set in ‘Ready’ when they load CAD? Rather than them having to load CAD then click the icon to make themselves ready?We are using UCCX 8.5.Thanks in advance.Matty

Hi All,I have setup wrap-up times for my incoming calls via the CSQ configuration. Is it possible to set a wrap-up time for outgoing calls? If so where do I configure it?We are using UCCX 8.5.Thanks in advance.Matty

Hello,I have the following problem in an UCCE 802 installation:The CampaignManager log shows periodically the following linesDialer with connection id 5 is already connectedDialer on computer ... hasn't been configuredConfiguration request: the diale...

Hi everyone,I would like to calculate BHCA (UCCE 8.02) for whole 2011 year but did not find data in Logger database. Can some one help me to calculate BHCA for whole last year.Thank in advance

Why do the devices not show up in the Desktop Admin web page under Voice Montoring Devices? I get the following error when I try to monitor.Supervisor has failed to start voice monitor on the device :2337It is not the NIC card because it happens acro...

HiI have a premium version of IPCCX installed in my office. I need to know if there are any limits for recording feature.How many hours of recording is available? RIbrahim SAYEED

We have Supervisor Desktop installed on Windows 7.On all of the Supervisors, the Agents window in the lower left hand is so jittery (very fast), you cannot make out who the agents are.We have two queues and it only happens when a particular queue is ...

Hi,We have deployed HIPCC 8.5 recently with CVP 8.5, configured everything end to end, now calls are landing as expected, but we have observed that one of the CICM router/logger database doesnt capture the calls details in TCD and RCD, some agent hal...

Hi, I seem to have some problem using the Set Contact Info function.Attached is a screen shot of my script.When caller hangs up, the call will flow to the Exception (ContactInactiveException) Goto LABEL0.And the on the LABEL0, it will clear the Excep...

Hi All, I have looked in the forums but couldnt find anything, Can anyone guide to me where i can find the recommended windows patches from cisco for UCCE products?ThanksHassan

Hello Eveyone,I am trying to explore is there an option to set the system default prompts for numset and date to male voice for English Langugage Best regardsVinay

Hi all,I have a small issue with UCCE reporting on calls that end in an IPIVR script.  What I have setup is a UCCE script that sends calls to IPIVR where they are presented with a menu that allows them to leave a voicemail, enter account payment info...