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DonH1
Beginner

Media Routing Domain MRD messages documentation

Hello,

Where can I find documentation about GED188 media/task messages such as MEDIA_LOGIN_REQ?

I can't find the format of these messages in the GED188 doc v16 I have.

Thanks,

Donald

1 ACCEPTED SOLUTION

Accepted Solutions
dlender
Frequent Contributor

GED-188 does not contain MR (Media Routing) messages. MR and ARM are closed protocols and not published to partners or customers.

View solution in original post

3 REPLIES 3
dlender
Frequent Contributor

GED-188 does not contain MR (Media Routing) messages. MR and ARM are closed protocols and not published to partners or customers.

View solution in original post

Thanks for your answer David, is there any way to track the state of an agent using Cisco Interaction Manager in real-time ? (through GED188 or other)

Donald

dlender
Frequent Contributor

No, unfortunately there is no public API or protocol for EIM/WIM.

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