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dlender
‎08-18-2017
Frequent Contributor
I provide support for Cisco Contact Center APIs including CTIOS (.NET, Java, C++ and COM Cils), CTI Server protocol (GED-188), IVR-Link (GED-125), UCCX CTI Protocol
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Member since ‎02-22-2005
334
Posts
81
Helpful
52
Solutions

Re: Getting Agent's Information Currently LoggedIn on Particular Extension

Created by in Developer General Discussions
10-16-2014
10-16-2014
There is no MediaSense or Finesse API to get which agent is logged into a particular extension.

Re: Error While Putting an Agent from Consult Call On-Hold

Created by in Contact Center
10-13-2014
10-13-2014
With UCCE, You can only put your own agent’s extension on hold, you cannot put another agent on hold...

Re: Position of custom gadget after call

Created by in Contact Center
10-13-2014
10-13-2014
There is no Finesse API to reposition a gadget. You can change the height of the gadget using the ga...

Re: Number calls for SkillGroup

Created by in Contact Center
10-08-2014
10-08-2014
CallsQNow is available in SkillGroupStatistics for TDM ACDs only (not UCCE)

Re: Precision Queues

Created by in Contact Center
10-01-2014
10-01-2014
Yes this is possible this is what Finesse does it will receive statistics for precision queues.

Re: Embedded Web Gadget blank

Created by in Contact Center
09-30-2014
09-30-2014
Are you setting the url in the EmbeddedWebApp.xml ?Replace cisco.com: in finesse.modules.EmbeddedWeb...

Re: Reason Codes - Text Please?

Created by in Contact Center
09-30-2014
09-30-2014
Use the ReasonCode object’s label vaue for the textDo a GET on the ReasonCode id to get the reasonco...

Re: Abandoned Calls

Created by in Contact Center
09-26-2014
09-26-2014
I suggest you post your question in the reporting forum herehttps://communities.cisco.com/community/...

Re: Outbound contact detail report

Created by in Contact Center
09-26-2014
09-26-2014
I suggest you post your question in the Reporting forum herehttps://communities.cisco.com/community/...

Re: Problem in import Outbound contact

Created by in Contact Center
09-23-2014
09-23-2014
This would appear to be a Finesse product issue not a Finesse API issue.Suggest you open a TAC case ...

Re: 415 "Unsupported Media Type" When attempting to login via Poster

Created by in Contact Center
09-18-2014
09-18-2014
Also you should be using the agent’s credentials not admin credentials (which still may work but is ...

Re: 415 "Unsupported Media Type" When attempting to login via Poster

Created by in Contact Center
09-18-2014
09-18-2014
You should be attaching XML not doing body from parameters.Here is sample xml

Re: Are there any agent gadgets that show their personal statistics

Created by in Contact Center
09-18-2014
09-18-2014
You may be able to create a CUIC permalink for a specific agent. I suggest you post your question in...

Re: 415 "Unsupported Media Type" When attempting to login via Poster

Created by in Contact Center
09-18-2014
09-18-2014
Be sure to specify content type: application/xml

Re: Conference Call

Created by in Contact Center
09-11-2014
09-11-2014
Are you creating a Finesse gadget or creating a non-gadget application using the REST API and an xmp...
Public Statistics
Date Registered ‎02-22-2005 05:28 AM
Date Last Visited ‎08-18-2017 03:54 AM
Total Messages Posted 334
Total Helpful Votes Received 81