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- About dlender
08-18-2017
dlender
Frequent Contributor
I provide support for Cisco Contact Center APIs including CTIOS (.NET, Java, C++ and COM Cils), CTI Server protocol (GED-188), IVR-Link (GED-125), UCCX CTI Protocol
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Member since
02-22-2005
334
Posts
76
Helpful
52
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Created by
dlender
in Developer General Discussions
in Developer General Discussions
10-16-2014
07:59 AM
10-16-2014
07:59 AM
There is no MediaSense or Finesse API to get which agent is logged into a particular extension.
... View more
Created by
dlender
in Contact Center
in Contact Center
10-13-2014
08:20 AM
10-13-2014
08:20 AM
With UCCE, You can only put your own agent’s extension on hold, you cannot put another agent on hold. Per the Dialog – Take Action on a Participant description in the developer guide Agents can only act on a participant of a dialog when they are that participant.
... View more
Created by
dlender
in Contact Center
in Contact Center
10-13-2014
08:13 AM
10-13-2014
08:13 AM
There is no Finesse API to reposition a gadget. You can change the height of the gadget using the gadgets.window.adjustheight which is described in Chapter 9 of the Finesse WebServices developer guide here https://developer.cisco.com/fileMedia/download/90f66367-13f0-41a9-aadd-84df32057afe
... View more
10-08-2014
07:01 AM
CallsQNow is available in SkillGroupStatistics for TDM ACDs only (not UCCE)
... View more
10-01-2014
10:18 AM
Yes this is possible this is what Finesse does it will receive statistics for precision queues.
... View more
09-30-2014
08:22 AM
Are you setting the url in the EmbeddedWebApp.xml ? Replace cisco.com: in finesse.modules.EmbeddedWebAppGadget.init("http://www.cisco.com"); With your own url. Are you using the version of the sample EmbeddedWebApp gadget that matches the version of Finesse you are using?
... View more
09-30-2014
08:18 AM
Use the ReasonCode object’s label vaue for the text Do a GET on the ReasonCode id to get the reasoncode object http://
... View more
09-26-2014
10:08 AM
I suggest you post your question in the reporting forum here https://communities.cisco.com/community/developer/collaboration/contact-center/reporting
... View more
09-26-2014
10:04 AM
I suggest you post your question in the Reporting forum here https://communities.cisco.com/community/developer/collaboration/contact-center/reporting
... View more
09-23-2014
08:08 AM
This would appear to be a Finesse product issue not a Finesse API issue. Suggest you open a TAC case for this issue.
... View more
Created by
dlender
in Contact Center
in Contact Center
09-18-2014
09:02 AM
09-18-2014
09:02 AM
Also you should be using the agent’s credentials not admin credentials (which still may work but is not recommended)
... View more
Created by
dlender
in Contact Center
in Contact Center
09-18-2014
09:00 AM
09-18-2014
09:00 AM
You should be attaching XML not doing body from parameters. Here is sample xml
... View more
Created by
dlender
in Contact Center
in Contact Center
09-18-2014
07:53 AM
09-18-2014
07:53 AM
You may be able to create a CUIC permalink for a specific agent. I suggest you post your question in the reporting forum https://communities.cisco.com/community/developer/collaboration/contact-center/reporting
... View more
Created by
dlender
in Contact Center
in Contact Center
09-18-2014
07:52 AM
09-18-2014
07:52 AM
Be sure to specify content type: application/xml
... View more
09-11-2014
12:34 PM
Are you creating a Finesse gadget or creating a non-gadget application using the REST API and an xmpp library? For the Rest API, use Dialog – Take Action on a Participant http://(mediaAddress, action, handlers) Where action is CONFERENCE
... View more
10-16-2014
There is no MediaSense or Finesse API to get which agent is logged into
a particular extension.
Created by
dlender
in Contact Center
10-13-2014
10-13-2014
With UCCE, You can only put your own agent’s extension on hold, you
cannot put another agent on hold...
10-13-2014
There is no Finesse API to reposition a gadget. You can change the
height of the gadget using the ga...
10-01-2014
Yes this is possible this is what Finesse does it will receive
statistics for precision queues.
09-30-2014
Are you setting the url in the EmbeddedWebApp.xml ?Replace cisco.com: in
finesse.modules.EmbeddedWeb...
09-30-2014
Use the ReasonCode object’s label vaue for the textDo a GET on the
ReasonCode id to get the reasonco...
09-26-2014
I suggest you post your question in the reporting forum
herehttps://communities.cisco.com/community/...
09-26-2014
I suggest you post your question in the Reporting forum
herehttps://communities.cisco.com/community/...
09-23-2014
This would appear to be a Finesse product issue not a Finesse API
issue.Suggest you open a TAC case ...
Created by
dlender
in Contact Center
09-18-2014
09-18-2014
Also you should be using the agent’s credentials not admin credentials
(which still may work but is ...
Created by
dlender
in Contact Center
09-18-2014
09-18-2014
You should be attaching XML not doing body from parameters.Here is
sample xml
Created by
dlender
in Contact Center
09-18-2014
09-18-2014
You may be able to create a CUIC permalink for a specific agent. I
suggest you post your question in...
Created by
dlender
in Contact Center
09-18-2014
09-18-2014
Be sure to specify content type: application/xml
Public Statistics
| Date Registered | 02-22-2005 05:28 AM |
| Date Last Visited | 08-18-2017 03:54 AM |
| Total Messages Posted | 334 |
| Total Helpful Votes Received | 76 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 2 | |
| 1 | |
| 4 | |
| 1 |
