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dlender
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About dlender
02-02-2021
dlender
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Member since
02-22-2005
334
Posts
81
Helpful
52
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Re: Getting Agent's Information Currently LoggedIn on Particular Extension
Created by
dlender
in
Developer General Discussions
10-16-2014
10-16-2014
There is no MediaSense or Finesse API to get which agent is logged into a particular extension.
Re: Error While Putting an Agent from Consult Call On-Hold
Created by
dlender
in
Contact Center
10-13-2014
10-13-2014
With UCCE, You can only put your own agent’s extension on hold, you cannot put another agent on hold...
Re: Position of custom gadget after call
Created by
dlender
in
Contact Center
10-13-2014
10-13-2014
There is no Finesse API to reposition a gadget. You can change the height of the gadget using the ga...
Re: Number calls for SkillGroup
Created by
dlender
in
Contact Center
10-08-2014
10-08-2014
CallsQNow is available in SkillGroupStatistics for TDM ACDs only (not UCCE)
Re: Precision Queues
Created by
dlender
in
Contact Center
10-01-2014
10-01-2014
Yes this is possible this is what Finesse does it will receive statistics for precision queues.
Re: Embedded Web Gadget blank
Created by
dlender
in
Contact Center
09-30-2014
09-30-2014
Are you setting the url in the EmbeddedWebApp.xml ?Replace cisco.com: in finesse.modules.EmbeddedWeb...
Re: Reason Codes - Text Please?
Created by
dlender
in
Contact Center
09-30-2014
09-30-2014
Use the ReasonCode object’s label vaue for the textDo a GET on the ReasonCode id to get the reasonco...
Re: Abandoned Calls
Created by
dlender
in
Contact Center
09-26-2014
09-26-2014
I suggest you post your question in the reporting forum herehttps://communities.cisco.com/community/...
Re: Outbound contact detail report
Created by
dlender
in
Contact Center
09-26-2014
09-26-2014
I suggest you post your question in the Reporting forum herehttps://communities.cisco.com/community/...
Re: Problem in import Outbound contact
Created by
dlender
in
Contact Center
09-23-2014
09-23-2014
This would appear to be a Finesse product issue not a Finesse API issue.Suggest you open a TAC case ...
Re: 415 "Unsupported Media Type" When attempting to login via Poster
Created by
dlender
in
Contact Center
09-18-2014
09-18-2014
Also you should be using the agent’s credentials not admin credentials (which still may work but is ...
Re: 415 "Unsupported Media Type" When attempting to login via Poster
Created by
dlender
in
Contact Center
09-18-2014
09-18-2014
You should be attaching XML not doing body from parameters.Here is sample xml
Re: Are there any agent gadgets that show their personal statistics
Created by
dlender
in
Contact Center
09-18-2014
09-18-2014
You may be able to create a CUIC permalink for a specific agent. I suggest you post your question in...
Re: 415 "Unsupported Media Type" When attempting to login via Poster
Created by
dlender
in
Contact Center
09-18-2014
09-18-2014
Be sure to specify content type: application/xml
Re: Conference Call
Created by
dlender
in
Contact Center
09-11-2014
09-11-2014
Are you creating a Finesse gadget or creating a non-gadget application using the REST API and an xmp...
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Public Statistics
Date Registered
02-22-2005
05:28 AM
Date Last Visited
02-02-2021
12:25 AM
Total Messages Posted
334
Total Helpful Votes Received
81
Helpful Votes From
User
Helpful Count
jasondurie@moon
jet.com
5
rainbowstack
5
Bilal Ahmed Yaseen
2
M_skovborg
1
Maher Abdelshkour
3
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