Messaje error with IPPA

[hugomdbaez]

Hello to all ,

I have a Cisco Contact Center Express witth IPPA ( there,s no PCs ) , the problem is with the new agents , they cant log in , the error message is below :

Unable to connect due to a configuration error (the phone is not associated with the user ID of the RM JTAPI provider)

I will appreciatte any help or advice !

Thanks and best regards

Hugo

[hugomdbaez]

Hi Brian , Hi to all ,

I can not implement this yet , the profiles can not log in , I gave you an attachment with details

Thanks and regards

Hugo Baez