Contact Center

CTI Route Point Failure when calling from a PSTN phone but works fine when calling from an internal IP phone.Versions:=========The CUCM version is: 7.0.1.11000-2The UCCX Version is:7.0(1)SR03_Build011Failure Reason:CTIERR_REDIRECT_CALL_UNKNOWN_DESTIN...

Hi Members,We have UCCE 8.0, I have the below scenarioIn the Agent_Skill_Group_Half_Hour table we have the field LoggedOnTimeToHalf. I could see that the LoggedOnTimeToHalf is more than 1800 seconds.Is this is because the if the Agent answers a call ...

Hello!We have UCCX 5.0.2.I made a manual backup one time and it was made successfully. But then I make a schedule and enable it (settings of the scheduler in the picture).The scheduler doesn't start at the time and there are no any messages in logs a...

I have a logged in resources check that checks a CSQ String.  Can I add another CSQ to this check?  Right now it says: " intLoggedInResources = Get Reporting Statistic (Logged-In Resources{strTargetCSQ}from CSQ IPCC Express".  I need it to check "str...

Our customer would like to use DHCP with a fixed Reservation for all UCCE servers. Is this supported? Some sideinformations: The subnets (private and public) of both sides are different and  therefore have to be routed (static route on private interf...

We are implementing the application gateway for a client in UK. All the functionality are done and its working perfectly. Since its financial institution, Customer needs encryption option.  Customer is looking forward for encryption options in GED-14...

HelloI have a variable the information stored about a customer's name associated with the calling number, then interact with an SQL database. I want to convey this variable (the name of customer information) to an agente who will answer the call, How...

We have UCCX 7.0  Enhanced and we are going to buy Compliance Recording licences but I am not able to find documentation about Compliance Recording. I only find about Quality Management.Can anyone help me?

Hi,In looking for some advice on a script for IPCCX voice prompt recording.Basically I would like to be able to dial a DN and have the option to record a new Voice Prompt. After the new Voice Prompt has been recorded ideally I would like this recordi...

We just upgraded to 8.5.  CAD agents are complaining they are getting logged out.  Any ideas?

Hi,Updated from SU1 to 8.5(1) SU2 with Coptwo patch file, and all is well mosly, except sometimes agents get wrong enterprise data sent to the Cisco Agent Desktop. It shows the same customer call after call, when it is different customers calling in ...

Hi,What is the best way to implement a script that will play english or french prompts in Contact Center Express 8.5 based on user input at the start of a call?If available please upload example scripts.Thank you.