Dears,We have WEIM 4.3(1) installed.I am facing an issue of compatibility with IE(9) when we try to begin a chat session from the customer side. Did anyone have faced the same issue with 4.3(1)? 4.3(2)?Regards,Georges
Cisco SocialMiner took top honors today at Enterprise Connect Orlando 2011. The Best of Enterprise Connect Award honors companies who have made significant technological advancements to benefit the enterprise communications market. Judged by a pane...
In IPPA for UCCX 8, how can I set the the login for id and password to only use numbers. I am currently running UCCX 7 and have this option set in the IPPAClient.properties file. The set options are below. How can I do the same thing in version 8? Wh...
Hi.Another question please:The customer has UCCX 4.5 without any updates.OS 2000 also not updated at all since installation.What will happen if i'll install update to UCCX,let say SR1 or SR2?Will be all settings and Apps deleted or everything will be...
Hi all,We have UCM 8.5 and UCCX 8.5 running in our cluster. UCM is pulling authenication from Microsoft Active directory. We recently changed an agents name in Microsoft Active Directory and forced a sync in UCM. We are able to login to UCCX web ...
Hi,How can I backup license information for IPCC Express Premium - 4.0(3) prior to uploading a new license file? I just want to be safe in case the new license file didn't work I could roll back to the old license information.Thanks,Ehsan
Dears,I've got UCCX 5 with few agents on 7942 and 7960. When call comes through CSQ agents on 7942 see original callerid, but agent on 7960 sees CTI number instead PSTN number.What could be the issue?Thanks.
Hello,For some reason I get this error everytime I try to open the configuration manager on the administration workstation. The error says "(-9934) Unable to initialize the real-time feed for instance cdi. Unable to proceed until the real-time can b...
Hi All, I'm trying to take the manual back of UCCX by logging in to UCCX server remotely using the RDP but not getting the back up now option .Highly appreciate if someone can help on this...UCCX Version:7.0(1)SR05ThanksSan
Hello,We will be installing an ICM Entreprise 8.5.2 on Windows2008 R2 which is a 64bit OS. Is it supported to install the 64bit version of SQL 2005 + SP4 or should we stick with the regular 32bit version of SQL 2005 SP4?Regards,
Haven't worked with this particular vendor, but need to know if UCCX will integrate with this app. Apparently UCCE does, but the customer already has UCCX 8 with Premium Agentshttp://www.getabby.com/
Hi,I am referring the UCCX 8.5 compatibility matrix:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdfPer the above document, UCCX 8.5.1 SU1 is compatible with CUCM 8.6.1, it doesn'...
Hello,I know that we can get reason codes for agents actions from reasonCode field in AgentStatusDetail table.I can get the reason code but can't find out where to get the description , like logout, loggof. Is there any table that contains this mappi...
Good day.Sorry for dummy question.I'm not able to find link where i can download SQL updates for our CCX (5.0.2_SR3_HA)I know also,OS Updates are in CCM_4.3 menu,but SQL???And how i can find out which version of SQL is installed?Thanks for your help....
