Hi Everyone,I just want to know can i do the service grade function in my current UCCX7. this means that when user finish take with our agent, then our agent can say please wait a moment, please give my service grade from 1 - 9. thanks. then the user...
Hello,I have 2 CVP systems:1) the first system is live and is running an old version (CVP4) 2) the second is a fresh install of CVP version 8 which will replace the first system The idea is to upgrade the reporting server from version 4 to version 8 ...
Hi,Im running CUIC 8.0 premium and I get the following error when I try to import my own exported reports and cisco's report files (the files are xml):"Import could not be completed: Unexpected error. This has been logged in the server logs. Please c...
Hi everyone,in ccx 8.5, How do i do to create a file into script? and obviosly it stores some custom information. I know that i can read a xml file but i haven´t found any info about stream of files with ccx editor. I want store some information into...
dearswe are running IPCCE 7.1.4 CCM 4.2.3 CVP 3.1 and CTIOS 7.1.4 (no vxml server) H.323 wih GK, we have a requirement which is : customer called the CC and handled by agent after the call finished the agent should transfer the customer to an IVR sur...
Here is the scenario:I have agents that have the same sets of skills and levels and are assigned to multiple queues.I have a call waiting in queue1 and in queue2 that these agents can handle.When an agent becomes Ready, how does the system decide whi...
Hello,We wants to upgrade from 8.5 to 8.5(1)SU1.After check the web page in cisco we found many upgrades files, so I confuse wich one use and if I need to use all, in which order. Also the readme file ciscouccx.851SU1RecMonFixes.cop.sgn said this mus...
Hello All,I am not sure If I am using the right term here. I am stuck with a new requirement raised by the customer. PLease help me with this.There are to groups of agents L1 and L2. whenever a support call comes in, it should go to the agents in the...
Hey All,Just a quick one i'm hoping. I'm trying to develop a script that places callers into the Queued branch for the CSQ Select Resource step but will give an option exit the Queue if * is pushed at any time. My question is how would i go about doi...
Hi All,We have this very frequent problem of CAd getting logged out for all agents at a site but there is no problem with the ongoing calls. MIVR Logs shows Reason code as 32765 which points to Connection down. But the agents are using Cisco IP commu...
I have upgraded the OS image to 2003 1.5a SR19, and installed the UCCX 7.0(2) yesterday, everything seems fine. But when I use the icd.aef by system default, the call routes between agents, and agent do not anwser, the call will be dropped automatica...
I am having a weird recording issue os out UCCX 7 (7.01-SR05) and wanted to see if anyone else may have experienced this. We have an agent that has been recording correctly for the past 6 months since we upgraded. All of a sudden a week ago the recor...
Dear Gents,I have a question regarding contact center, let’s start with the existing scenario:There is a simple contact center script with multiple menu options for the caller to choose one of them let’s say, 1 ènew subscription, 2 è complains, ….etc...
