Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

Contact Center Express

Excuse the absurd nature of this question but, someone in management is asking if we can configure UCCX to deliver more than one call at a time to logged on and ready agents.  Now mind you, the agent is already logged in and on a call but we have add...

tsperduto by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! Cisco CallManager 4.1

Hello.I am sorry for bad English. At me such question:As in "Cisco CallManager 4.1" in "Device Defaults Configuration" to add phone support cisco 7925By default such support is not present, it is possible to look a picture in an investment.Thanks

Resolved! Priority Queueing in UCCX

We currently have a single CSQ with agents assigned to it with no priority queueing. I`ve been asked to create a second queue for priority callers via a separate DDI number. From reading up it seems that if I set the Priority before Select Resource, ...

iptuser55 by Frequent Contributor
  • 5 replies
  • 0 Helpful votes

Data storage duration

Hello.We have DataBase hds where information about calls is put.There are tables like t_Termination_Call_Detail   and   Dialer_Detail.t_Termination_Call_Detail contains information about calls that occurred  about two last years.Dialer_Deatil contain...