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MOH for UCCX queue

utwo
Level 1
Level 1

Hi, All,

When a call arrives at CTI Route Points, the MOH is playing during the queue for the agent. But when the call comes through MGCP-Translation Pattern-CTI Route Point - MOH is not played.

 

utwo_0-1701861165048.png

 

15 Replies 15

utwo_0-1701918492858.pngutwo_1-1701918532938.pngutwo_2-1701918601926.png

Two device pools, one MGRL, two MOH servers, two regions, and g711 codec are used. Also I checked to use different device pool for MGCP gateway.