Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
HelloWe will upgrade one CCX server ver 11.6.2.10000 (one server with lic for 10 agents), using the following VMware configuration:CPU: 2vCPUMem: 10GBContact CenterHD1: 146GbHD2: 146GbGuest OS Red hat linux 5Network adapter type: Flexible We are plan...
When I try to change the competence level of agents from default 5 to anyother value and save, it just goes back to 5, not changing. Anyone faced this issue before ?
Good day,I need a contact in order to have info regarding NATO code for Cisco product.BRAlibrandi
Hello Guys We have PCCE v 12.5 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls count and” That cover all calls whatever have been answered by an agent, abandoned or in treatment at IVR lev...
Hi,Status.bat shows the current concurrent calls going in the system. Is there a way to get the maximum concurrent calls in a month.Thanks for the support.
Hi, We have Finesse 12.5 newly installed. Able to log into CFadmin(https://<FQDN>:8445/cfadmin) and do all the configurations. There is a successful connection established between Finesse, CTI server and AWDB. But when I try to log into Finesse agent...
Hi EveryoneI'm currently in the process of upgrading my cluster to 14 for all nodes. I went to download 14 for UCCX and I can't find anything. Is version 12.5.1 the last version of on-prem UCCX published, thanks for the help and I thank you in advanc...
Hello Expert,Do we lose data during an UCCX upgrade from 10.6 to 12.5?When the UCCX Pub goes down for an upgrade, the agents are shifted to Sub and all real and historical data are logged into the Sub. After completing the upgrade of the Sub to 12.5,...
Hi All, I want to have a host file entry in the UCCX server. The host file will have the FQDN and the resolved IP address against it . like xyz.domain.com resolves to X.X.X.X Can this be done in the UCCX root file/etc like it is done in Windows .
Is it possible to edit the columns displayed when the Reports drawer is selected? Our view shows Name, Description, Report Definitions and Actions. I'd like to add a Last Updated column and a column for the help file URL.Is this possible and if so,...
Hi ,I an trying to run a Contact Service Queue Activity Report by Interval , report in CUIC and comes up with attached error, It looks like my previous colleague is able to solve the issue by loggig to CLI and "erasing reporting connection and reest...
Need to create a customized report in CUIC with contain data by person, by date, with the phone number listed (incoming and outgoing) and the duration of the all.
Hello cisco community. We have a ucce depmoyment . Agents are facing issue to login to Cisco finesse. SSPI handshake failed with error code 0x8009030c, state 14 while establishing a connection with integrated security; the connection has been c...