HI All, I am currently working on Webex CC for one of our customers. They require a unified desktop layout for all their agents with widgets arranged in a specific order. I have conducted tests by rearranging the widget components in the desktop layo...
Hi!Microsoft discontinued IE 11 and we can only use Edge in IE Mode. However, it does not allow you to log out, you try to log out by pressing the log out button, but you log back in immediately. Is there a solution for this?Thank youjohny989
Hello, dear users and Cisco heroes! I have a question for you. I'm trying to configure PCCE 12.5.1 with 4000 agents, but I only see "LAB mode" and "2000 agent" options in the Deployment Type selection. Could I have missed something during the insta...
Using the CUIC scheduler, I am able to send successfully an email with a report just to myself. But then, I add a couple more email addresses to the email distribution list. Once I verify everything is saved, I then test it by clicking "Run Now" The ...
Hello Team, Greetings! our customer has ucce deployment. he would like to extract for each call in a specific skill group the following data: Node ID - Session ID - Sequence No Call Start Time Call End Time Contact Disposition Originator DN (Cal...
Hello, While trying to install the second node for UCCX get an error for security password, so there is anyway to reset it?Thanks
hello, I have a dynamic variable Call.PeripheralVariable4 I want to get the value dynamic from "formula editor: SkillGroup.PG2.SK_FMX_COM_N1.LoggedOn for example so I use concatenate("SkillGroup.PG2.",Call.PeripheralVariable4,".LoggedOn"),but with...
Hi guys, I have never implemented a post call survey before, I have a demand from a customer, he wants only one question with an evaluation grid from 1 to 5 where 1 is bad and 5 is excellent.I am not a database expert, and my biggest difficulty in th...
I have 3 CCX scripts I'm working with. I need to be able to pass the sessionID to all the scripts successfully. The session info/ID shows up properly on the 1st script when I run debug but I am unable to get this to the 3rd script. 1st script- main ...
Hi all,Im new into UCCX 7.0.Can any body tell me the difference between Skill & Resource Group and in which situation we should use Skills and Resource Group ??Regards
Hello, I was hoping someone might be able to help or point me in the right direction. We're running CUCM 11.5 and UCCX 11.6 (Due for upgrades next year). I'm looking to perform a lookup of an SNR internal number and discover the name, in the screensh...
Hello AllOur Customer receive calls back into a UCCX application and would like to get information that was added to the SIP header of the call and assign it to a variables on Finesse UCCX 12.5 , CUCM 12.5 The Data needed to be Push :- """Modified S...
We have CVP serve application which after the upgrade is failing to run. Is there an specific JAVA or Tomacat change that happned form 11.6 to 12.0 that is causing the JavaEXc error.Error Log :XXX.XXX.XXX.1691425438920.130314.xxxxxxxx08/07/2023 11:23...
Not that a caller would typically do this - but I have a script that goes to a prompt with an option to press * to repeat it, as it's an email address mentioned. I do repeat it, but thought to confirm I'd offer the option again. I can press * twice, ...
hi guys, i will be building an new ccx and here is the following requirements that need to be met. all i want to know is how to achieve them. do i need any other third party app to achieve this or can i do all within ccx using scripting? 1. trans...
