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ICM scripting requires sophisticated skills; although I am familiar with basic scripting, I need to improve. Is there a Cisco document that provides information on the ICM scripting technique?

Hi, We are trying to understand the task and capture api.Consider the following scenario where Agent A talks to Agent B, and both of the agents are recorded. How is this represented in terms of task. Does the above activity create two tasks with chan...

Dear All,              there are any way to transfer an option on IVR to start whatsApp chat on UCCXfor example press 1 to sales  and press 2 for start whatsApp  chat on your mobile number . thanks.

Hi, We are trying to integrate with WxCC, wanted to understand if it's possible for different servers to get access token with the same clientId and client secret?Does the WxCC gives same token to both request or does the last access-token invalidate...

Hi everyone,Is it possible to determine who dropped the call first in the UCCX. Is there a report to check it? Thank youAppreciate your responseAhmed Zakaria.

Hello, Could someone please share insights into what capture segment means according to: List Captures | Webex Contact Center for Developers (webex-cx.com)Simply put, I understand that it's part of the recording. What I want to understand is on what ...

Hi can any one kindly ellaborate how we can upload 3rdparty gadgets to uccx. i have downloaded a sample gadget but from the documentation i have seen its not properly explained i only succeded in resetting the password. i have googled all over and no...

Hi Everyone,So we have our CISCO IVR deployed in local environment, after the greeting tone in IVR we're trying the select options setup (for ex. to enter the phone number of the person you're trying to reach press 1). We have tried multiple times bu...