No data in "Transfer Out" field of Webview report

[mw9714]

Trying to run the Agent Task Summary Daily Report for a specific agent. This agent transfers to other skill groups on a daily basis but a few weeks ago, these transfers stop showing up on the report. All other columns on the report appear normal and other agents show data in the "Transfer Out" column.

I am looking for advise on where to begin troubleshooting this.

Thanks!

[mw9714]

In case anyone else runs into this, it ended up being the phone. Changed it out and transfers now show up on the reports.