Notifications on failover

[jemima.spare]

Hello,

UCCX 8.0.2

HA cluster

How can I set up RTMT to notify me when there is a failover from the primary server in the cluster?

[prashraj]

Hello,

You will have to install the RTMT tool from tools>plugins screen of UCCX appadmin

-Later you can login to it and check the sys log alert section, it should display what happened

-If you need more details, you will have to turn on the MIVR/engine logs from UCCX serviceability section and then collect the same from RTMT, to check the reason behind the failover

-Alerts usually appear in the syslog section of RTMT

Thanks,

Prashanth

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