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Outbound Dialer Port C=10 R=0

erwin.stevanus
Level 1
Level 1

Hi,

I have an issue with my Outbound Dialer Ports. On the Dialer Window Title it's showing C=10 R=0 B=0.

I've checked in the Call Manager and the Dialer Ports (VIP 30 Device) are shown as registered.

One thing though, the Dialer is configured to connect to a TFTP Server which is different than where the Dialer ports are registered to.

Ex:

CM Pub 192.168.1.1

CM Sub 192.168.1.2

CM TFTP 192.168.1.3

Dialer TFTP Server = 192.168.1.3

Dialer Ports are assigned to Device Pool in Subcriber 192.168.1.2

I have tried the DialogicTest app on the Dialer and were able to call out using the ports.

The ports have been associated with PG_User.

However, I suspect that this issue is related to jtapi communication between the Dialer and CM.

does anybody have any suggestion?

Regards

Erwin

16 Replies 16

Good Time Day.
Sorry for not answering for so long. I was on vacation.


When prompted Select * from Dialer 0 rows to HDS DB

When prompted Select * from Dialer 3 rows to AWDB
This is normal ?

 

Test Dialogictest screen

C:\icm\bin>dialogictest softphone 1 ccm01 5011 1
Softphone type selected
error: too few parameters
usage: DialogicTest <softphone/dialogic> <callmanager name> <Dialer ICM ID>

C:\icm\bin>

 

softphone

<number of ports in the Dialer port map><CallManager name or IP address> <dialer ID> <starting channelID> <custname>

 

 

 

Good Time Day.
Sorry for not answering for so long. I was on vacation.


When prompted Select * from Dialer 0 rows to HDS DB

When prompted Select * from Dialer 3 rows to AWDB
This is normal ?

Test Dialogictest screen

C:\icm\bin>dialogictest softphone 1 ccm01 5011 1
Softphone type selected
error: too few parameters
usage: DialogicTest <softphone/dialogic> <callmanager name> <Dialer ICM ID>
C:\icm\bin>
softphone

<number of ports in the Dialer port map><CallManager name or IP address> <dialer ID> <starting channelID> <custname>


reset Dialer
.
07:58:45:541 dialer-baDialer Trace: (SP) port: 004 successfully connected to Call Manager [10.0.245.2].
07:58:45:571 dialer-baDialer Trace: (SP) port: 004, Connected to Primary Call Manager [10.0.245.2].
07:58:45:571 dialer-baDialer Trace: (SP) port: 003 successfully connected to Call Manager [10.0.245.2].
07:58:45:571 dialer-baDialer Trace: (SP) port: 003, Connected to Primary Call Manager [10.0.245.2].
07:58:45:571 dialer-baDialer Trace: (SP) port: 002 successfully connected to Call Manager [10.0.245.2].
07:58:45:571 dialer-baDialer Trace: (SP) port: 002, Connected to Primary Call Manager [10.0.245.2].
07:58:45:571 dialer-baDialer Trace: (SP) port: 001 successfully connected to Call Manager [10.0.245.2].
07:58:45:571 dialer-baDialer Trace: (SP) port: 001, Connected to Primary Call Manager [10.0.245.2].
07:58:45:571 dialer-baDialer Trace: (DD) **** All SoftPhone Channels not Initialized ****.
07:58:45:571 dialer-baDialer Trace: (DD) **** Configured SoftPhone Channels: [4], Initialized: [0] ****.
07:58:45:571 dialer-baDialer Trace: (SP) Port: 004 Changing state from SP_STATE_UNKNOWN to SP_STATE_REGISTER.
07:58:45:571 dialer-baDialer Trace: (SP) Port: 003 Changing state from SP_STATE_UNKNOWN to SP_STATE_REGISTER.
07:58:45:572 dialer-baDialer Trace: (SP) Port: 002 Changing state from SP_STATE_UNKNOWN to SP_STATE_REGISTER.
07:58:45:572 dialer-baDialer Trace: (SP) Port: 001 Changing state from SP_STATE_UNKNOWN to SP_STATE_REGISTER.
07:58:45:593 dialer-baDialer Trace: (SP) port: 004 Received Station Register Ack Msg, keepInt=30.
07:58:45:593 dialer-baDialer Trace: (SP) Port: 004 Changing state from SP_STATE_REGISTER to SP_STATE_VERSIONING.
07:58:45:593 dialer-baDialer Trace: (SP) port: 004 Capabilities request message received.
07:58:45:593 dialer-baDialer Trace: Sent StationCapabilitesResMsg.
07:58:45:601 dialer-baDialer Trace: (SP) port: 004 Received Station Version Msg, version: 1954683924.
07:58:45:601 dialer-baDialer Trace: (SP) Port: 004 Changing state from SP_STATE_VERSIONING to SP_STATE_BUTTON_TEMPLATE.
07:58:45:603 dialer-baDialer Trace: (SP) port: 003 Received Station Register Ack Msg, keepInt=30.
07:58:45:603 dialer-baDialer Trace: (SP) Port: 003 Changing state from SP_STATE_REGISTER to SP_STATE_VERSIONING.
07:58:45:603 dialer-baDialer Trace: (SP) port: 003 Capabilities request message received.
07:58:45:603 dialer-baDialer Trace: Sent StationCapabilitesResMsg.
07:58:45:607 dialer-baDialer Trace: (SP) port: 003 Received Station Version Msg, version: 1954683924.
07:58:45:607 dialer-baDialer Trace: (SP) Port: 003 Changing state from SP_STATE_VERSIONING to SP_STATE_BUTTON_TEMPLATE.
07:58:45:607 dialer-baDialer Trace: (SP) port: 002 Received Station Register Ack Msg, keepInt=30.
07:58:45:607 dialer-baDialer Trace: (SP) Port: 002 Changing state from SP_STATE_REGISTER to SP_STATE_VERSIONING.
07:58:45:609 dialer-baDialer Trace: (SP) port: 002 Capabilities request message received.
07:58:45:609 dialer-baDialer Trace: Sent StationCapabilitesResMsg.
07:58:45:609 dialer-baDialer Trace: (SP) port: 002 Received Station Version Msg, version: 1954683924.
07:58:45:609 dialer-baDialer Trace: (SP) Port: 002 Changing state from SP_STATE_VERSIONING to SP_STATE_BUTTON_TEMPLATE.
07:58:45:609 dialer-baDialer Trace: (SP) port: 001 Received Station Register Ack Msg, keepInt=30.
07:58:45:609 dialer-baDialer Trace: (SP) Port: 001 Changing state from SP_STATE_REGISTER to SP_STATE_VERSIONING.
07:58:45:611 dialer-baDialer Trace: (SP) port: 001 Capabilities request message received.
07:58:45:611 dialer-baDialer Trace: Sent StationCapabilitesResMsg.
07:58:45:613 dialer-baDialer Trace: (SP) port: 001 Received Station Version Msg, version: 1954683924.
07:58:45:613 dialer-baDialer Trace: (SP) Port: 001 Changing state from SP_STATE_VERSIONING to SP_STATE_BUTTON_TEMPLATE.
07:58:45:642 dialer-baDialer Trace: (SP) port: 004 Received Station Button Template Msg.
07:58:45:642 dialer-baDialer Trace: (SP) Port: 004 Changing state from SP_STATE_BUTTON_TEMPLATE to SP_STATE_LINESTATE.
07:58:45:644 dialer-baDialer Trace: (SP) port: 004 LineStat Message received : 6163.
07:58:45:644 dialer-baDialer Trace: (SP) Port: 004 Changing state from SP_STATE_LINESTATE to SP_STATE_READY.
07:58:45:644 dialer-baDialer Trace: (SP) Line: 1: Changing state from SP_LINESTATE_UNKNOWN to SP_LINESTATE_IDLE.
07:58:45:644 dialer-baDialer Trace: (SP) Line: 2: Changing state from SP_LINESTATE_UNKNOWN to SP_LINESTATE_IDLE.
07:58:45:646 dialer-baDialer Trace: (SP) port: 003 Received Station Button Template Msg.
07:58:45:646 dialer-baDialer Trace: (SP) Port: 003 Changing state from SP_STATE_BUTTON_TEMPLATE to SP_STATE_LINESTATE.
07:58:45:648 dialer-baDialer Trace: (SP) port: 003 LineStat Message received : 6162.
07:58:45:648 dialer-baDialer Trace: (SP) Port: 003 Changing state from SP_STATE_LINESTATE to SP_STATE_READY.
07:58:45:648 dialer-baDialer Trace: (SP) Line: 1: Changing state from SP_LINESTATE_UNKNOWN to SP_LINESTATE_IDLE.
07:58:45:648 dialer-baDialer Trace: (SP) Line: 2: Changing state from SP_LINESTATE_UNKNOWN to SP_LINESTATE_IDLE.
07:58:45:652 dialer-baDialer Trace: (SP) port: 002 Received Station Button Template Msg.
07:58:45:652 dialer-baDialer Trace: (SP) Port: 002 Changing state from SP_STATE_BUTTON_TEMPLATE to SP_STATE_LINESTATE.
07:58:45:654 dialer-baDialer Trace: (SP) port: 002 LineStat Message received : 6161.
07:58:45:654 dialer-baDialer Trace: (SP) Port: 002 Changing state from SP_STATE_LINESTATE to SP_STATE_READY.
07:58:45:654 dialer-baDialer Trace: (SP) Line: 1: Changing state from SP_LINESTATE_UNKNOWN to SP_LINESTATE_IDLE.
07:58:45:654 dialer-baDialer Trace: (SP) Line: 2: Changing state from SP_LINESTATE_UNKNOWN to SP_LINESTATE_IDLE.
07:58:45:654 dialer-baDialer Trace: (SP) port: 001 Received Station Button Template Msg.
07:58:45:654 dialer-baDialer Trace: (SP) Port: 001 Changing state from SP_STATE_BUTTON_TEMPLATE to SP_STATE_LINESTATE.
07:58:45:656 dialer-baDialer Trace: (SP) port: 001 LineStat Message received : 6160.
07:58:45:656 dialer-baDialer Trace: (SP) Port: 001 Changing state from SP_STATE_LINESTATE to SP_STATE_READY.
07:58:45:656 dialer-baDialer Trace: (SP) Line: 1: Changing state from SP_LINESTATE_UNKNOWN to SP_LINESTATE_IDLE.
07:58:45:656 dialer-baDialer Trace: (SP) Line: 2: Changing state from SP_LINESTATE_UNKNOWN to SP_LINESTATE_IDLE.
07:58:45:658 dialer-baDialer Trace: (CPORT) SetState, port: 000, state: IDLE.
07:58:45:658 dialer-baDialer Trace: (PM) Init port: 004, station: 6163.
07:58:45:658 dialer-baDialer Trace: (CPORT) SetState, port: 000, state: IDLE.
07:58:45:658 dialer-baDialer Trace: (PM) Init port: 003, station: 6162.
07:58:45:658 dialer-baDialer Trace: (CPORT) SetState, port: 000, state: IDLE.
07:58:45:658 dialer-baDialer Trace: (PM) Init port: 002, station: 6161.
07:58:45:658 dialer-baDialer Trace: (CPORT) SetState, port: 001, state: IDLE.
07:58:45:658 dialer-baDialer Trace: (PM) Init port: 001, station: 6160.
07:58:45:658 dialer-baDialer Trace: Registration Complete for Dialer Ports: [4] ports.
07:58:45:658 dialer-baDialer Trace: (SP) Dial tone detection always enabled in IPCC.
07:58:45:658 dialer-baDialer Trace: (CPORT) SetState, port: 002, state: PORT_SEND_QUERY_DEVICE_REQ.
07:58:45:658 dialer-baDialer Trace: (CPORT) SetState, port: 004, state: PORT_SEND_QUERY_DEVICE_REQ.
07:58:45:658 dialer-baDialer Trace: (CPORT) SetState, port: 001, state: PORT_SEND_QUERY_DEVICE_REQ.
07:58:45:658 dialer-baDialer Trace: (CPORT) SetState, port: 003, state: PORT_SEND_QUERY_DEVICE_REQ.
07:58:46:571 dialer-baDialer Trace: (PMC) PortMap Self-Check Initialized; [4] ports configured.
07:58:47:571 dialer-baDialer Trace: (CLMGR) CTI Query Device Information Request, invoke: 3, port: 002, instrument: [6161].
07:58:47:571 dialer-baDialer Trace: (CPORT) SetState, port: 002, state: PORT_WAIT_FOR_QUERY_DEVICE.
07:58:47:571 dialer-baDialer Trace: (CLMGR) CTI Query Device Information Request, invoke: 4, port: 004, instrument: [6163].
07:58:47:571 dialer-baDialer Trace: (CPORT) SetState, port: 004, state: PORT_WAIT_FOR_QUERY_DEVICE.
07:58:47:571 dialer-baDialer Trace: (CLMGR) CTI Query Device Information Request, invoke: 5, port: 001, instrument: [6160].
07:58:47:571 dialer-baDialer Trace: (CPORT) SetState, port: 001, state: PORT_WAIT_FOR_QUERY_DEVICE.
07:58:47:571 dialer-baDialer Trace: (CLMGR) CTI Query Device Information Request, invoke: 6, port: 003, instrument: [6162].
07:58:47:571 dialer-baDialer Trace: (CPORT) SetState, port: 003, state: PORT_WAIT_FOR_QUERY_DEVICE.
07:58:47:571 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[7].
07:58:47:573 dialer-baDialer Trace: (CLMGR_IP) Control failure event, port: 002, id: 1000000003, failure code: 34 [CF_RESOURCE_OUT_OF_SERVICE], peripheral error code: 11006.
07:58:47:573 dialer-baDialer Trace: (CLMGR_IP) Query Device Info Request Failure Conf, port: 002, invoke: 3.
07:58:47:575 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[7].
07:58:47:576 dialer-baDialer Trace: (CLMGR_IP) Control failure event, port: 004, id: 1000000004, failure code: 34 [CF_RESOURCE_OUT_OF_SERVICE], peripheral error code: 11006.
07:58:47:576 dialer-baDialer Trace: (CLMGR_IP) Query Device Info Request Failure Conf, port: 004, invoke: 4.
07:58:47:576 dialer-baDialer Trace: (CLMGR_IP) Control failure event, port: 001, id: 1000000005, failure code: 34 [CF_RESOURCE_OUT_OF_SERVICE], peripheral error code: 11006.
07:58:47:576 dialer-baDialer Trace: (CLMGR_IP) Query Device Info Request Failure Conf, port: 001, invoke: 5.
07:58:47:576 dialer-baDialer Trace: (CLMGR_IP) Control failure event, port: 003, id: 1000000006, failure code: 34 [CF_RESOURCE_OUT_OF_SERVICE], peripheral error code: 11006.
07:58:47:576 dialer-baDialer Trace: (CLMGR_IP) Query Device Info Request Failure Conf, port: 003, invoke: 6.
07:58:53:567 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[8].
07:58:53:569 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[8]