Hi All, compatibility matrix on cisco.comhttps://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_1.html#Solution_Products_and_Components there is no CUCM 10.5 listed in this tab...
Hi All, Appreciate your kind assistance or any ideas. We have this client request new formula for UCCX. Is this feasible? Also is ACW is available in UCCX? If yes, where do we configure this. Talk Time + Hold Time + Wrap up time + Not Ready Time (ACW...
Hi,I have uccx and aqm 11.5 deployed and working for few years now. I have extended contact center to few other organizations lately using the same servers and services from the same location. Now i want to segregate voice recording in aqm for each o...
I have used a get digit string, with digits filter allowing 1-5 and *. The timeout branch plays the menu again, and if it times out again puts the caller through to an agent (required by the customer in case caller doesn't have a touch-tone phone!)....
I have a custom third party call control gadget running inside finesse (SSO Enabled). We are using finesse API(finesse.js) to make call and other actions.Everything works fine for initial hour, After an hour (probably auth token refresh time) we are ...
Hello Everyone Can i do some steps in my script, after end call?In other words, i want to call a url for each step in a call. for example, i do it in begining of script, in selected step (in Select Resource step) and in step that call connects. i nee...
Hello,
As far as I recall, when creating an outbound campaign, a list of contacts is manually uploaded into the campaign before it is kicked off with the option of adding more contacts as the campaign progresses.
Is it possible to upload the contact...
Hello,I have a customer with UCCX Premium who needs to link to MS SQL Server using the database subsystem.I have done this several times using mixed mode authentication to the SQL Server but this customer is very keen on having Windows based authenti...
Hi,I have an issue with my Outbound Dialer Ports. On the Dialer Window Title it's showing C=10 R=0 B=0.I've checked in the Call Manager and the Dialer Ports (VIP 30 Device) are shown as registered.One thing though, the Dialer is configured to connect...
Hi All, I want to implement a solution so my agents can work remotely and take calls.Which is the best solution for that .Someone suggested MRA Expressway. Any comments on this.
HiI want to use the expected wait time feature in UCCX editor. As the result of this feature is in second, I want to change it to minute. When I divide the result of expected wait time to 60, it just return the integer and not the decimal. How can I...
We have a customer presently on 10.x who wants to upgrade to 12.5. This customer is presently using a macro to take the ANI field within CAD and copy it, paste it, and hit return in a Citrix window with their CRM software loaded. Is anyone aware of a...
Hi All
I have a UCCX 11.5 and the supervisor needs to see the report of abandoned calls of his CSQ in his Supervisor Finesse.
How to do this?
TIACristian
