Contact Center

Hi, i run cisco analyzer tool on newly installed CME and found one danger with this error "Cisco IOS-XE System Diagnostics: Error: unable to verify the first certificate" Need your help to understand this error came and how can fix this error.  Thank...

Hi, Can some one tell me about Preview Outbound Campaign Summary Report in uccx, In the report i an seeing field names such as total and available. As of my knowledge the filed - Total gives the count of contact imported to the campaign and the Avail...

Hi,Supervisor not able to change Skill group of only one user received error "Error occurred- Description: This field cannot be edited" while using cceadmin web page. Thanks

Hello everyone,My client has a UCCX platform installed, call center profiles are perfectly working ( recording / reporting etc ...), this client wants to record calls of the rest of the users who are not using CCX, they don't need to get log in or an...

Hi Team Please advise how to pull out the mobile/landline numbers of call presented in CSQ.uccx version 11.6   CCX Enhanced Package.

I've checked the license on my device, but i dont know which license is valid? Please help meRouter#show licenseIndex 1 Feature: 1588BCIndex 2 Feature: Gige4portflexiPeriod left: Life timeLicense Type: PermanentLicense State: Active, In UseLicense Co...

Okay I know we are really old here but we are looking at upgrading UCCX from 9 to 11.6. The install/upgrade document says that 9.x.x to 11.6 is a RU and seems like you can go direct. That said the Compatibility Matrix shows that the upgrade supports ...

Hello,  Do we get any Impact/issue on historical reporting if we deleted Agent, Dialed Number etc from deleted objects?Also do we have any specific table for the deleted obj? 

We have UCCX version 12 and ASR/TTS server VoiceNavigator. I m used standard script for testing ASR and TTS. I also created MRCP ASR provider, dialog and server, MRCP TTS server and provider. All services status "IN SERVICE". When i tried to test scr...

I am looking for a solution where the Original Party ANI is passed on to the transferred party. The scenario is as below 1. Calls comes in from the PSTN (Customer 1) - CUBE - CVP - ICM - CVP - CUCM - Agent 2. Agent decides to do a warm transfer to th...

Hi All, Good Day. We encountered an error wherein there is an incorrect report in CUIC. Upon checking, there is one call that has a duplicate Node-ID-Sequence-ID and they have unusual information. Kindly see below image of the report.  Detailed Cal...

Is there a place to find definitions for what each State means in call history such as Reserve?

In UCCX, when creating an outbound IVR script, is it possible to read a value from the contact file into a variable in the script?   For example, if I wanted to read the account number associated with the contact and perform a lookup based on that ac...