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Outbound IVR campaign do not recognize answering machine

Elizabeth_GM
Level 1
Level 1

‎06-30-2015 11:42 AM - edited ‎03-14-2019 02:56 PM

Hi,

We are configuring an IVR campaigns but when contact does not answer the call and we go to CCDR Report it has Call result 1 Customer answers and is connected to an agent  and Call Status 3 Closed. Record is closed.

 

Do you know what could it be?

 

Thanks!

 

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Elizabeth_GM
Level 1
Level 1

‎07-14-2015 12:21 PM

I follow this link!

http://docwiki.cisco.com/wiki/Answering_machine/Voice_Mail_is_not_detected,_it_is_marked_as_voice

 

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