Contact Center

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Hi All,If the MoH is changed in Call Manager do I have to update it in the Call Control Group section in Contact Center Express for outside callers to hear music while waiting in queue? Note: User and Network Hold Audio Source is currently set to non...

rahul14 by Beginner
  • 2 replies
  • 0 Helpful votes

In webview logout report... there is a code 20002... Which references a forced logout....    Cisco states that its essentially when another agent tries to log onto the system when an agent with same login is already logged in.     Is this the only sc...

jem_08 by Beginner
  • 1 replies
  • 0 Helpful votes

Hi,I am facing error while saving changes on agent re-skilling tool. I am unable to open the web interface (https://ServerIPAddress/reskill) and can do changes as well. But below mentioned error is coming when we press save button.Unable to establish...

Hello , I am trying to find out if it poosible to write script that calls a specific number and after that number answer the call(ivr)the script will specific numbers in to the ivr. phone->script->call ivr ->ivr answer->dial specific digits  Thank yo...

iptsupport by Participant
  • 5 replies
  • 0 Helpful votes

Hi,I have a customer who wants VPN less access to Finesse server for agents from remote locations and for home agents.. we are thinking of using NAT here.Summary of the Architecture: 2 DCs (UCCE Side A and Side B), centralized call termination, VGs i...

Can a customer temporarily install UCCX8.5 on ESX5.5? I understand that this is not a supported deployment. The customer does not intend to run this in production. The goal is for the customer to implement 8.5, rehost some licenses and then upgrade t...

Hi,I have this customer with a lot of voice prompts uploaded to the CCX server, is there a way to see if the prompt is in use or last date it has been accessed.?Or is it the hardway and look into all the scripts.?/David