Contact Center

UCCX 8.5.1 We had two agents get handed the same call at the same time.  Basically, the caller called in and was queued up and when they both became available it rang both of them and which it auto answered both of them and they were on a conference ...

Hello, I am with a problem, with the script for read archive XML. I get an error that speaking that value is null, but in directory I have the archive

Dears, One of the Contact service queue is not being displayed at all in CSQ activity report.Any suggestion  Regards,

We were about to quote 8811 phones to a customer but see that they aren't listed on any of the CCX compatibility charts (as of 6/16/15). I labbed one up in-house with our CCX 10.6 and it seemed to work fine. Anyone else tried using them with CCX or h...

We have an agent that is now working from home via VPN.  Everything seems to be working fine except that the Agent shows "partial service" and when you select the reports window it disappears within a few seconds.  There is data visible prior to it d...

Helloi would like to know what is needed to make cisco UCCX/UCCE to be able to handle 25 different companies contact center e.g License, gateways, E1 cards, and any other resources needed.

Hello, I've heard rumors that CAD and CSD will no longer be supported with CCX 11.  Can anyone validate if this is true?  I am planning a CCX deployment and need to deploy some of the features in CAD that to my knowledge, Finesse does not yet support...

Hi All,If finesse Agent need to get the customer information from CRM in UCCX setup, how we can achieve this. by searching the Cisco website understood that , CRM connector is required for this kind of configuration.Kindly share some insight on CRM c...

Hello,My company has bought the Nice Solution bundle from Cisco: L-MDS-NICEI've got the license but don't know where to find the Software to download or the documentation.Does anyone has experience on this that may share with me?Thanks,Rui

HiI have UCCX version 10.5.1.10000-24. I have a simple script, but for some reason, connect step cannot transfer call to agent and put its state to 'not ready'. through CDR analysis and reporting (screen below), the calling number is 202, pilot is 37...