Hi,We are configuring an IVR campaigns but when contact does not answer the call and we go to CCDR Report it has Call result 1 Customer answers and is connected to an agent and Call Status 3 Closed. Record is closed. Do you know what could it be? Th...
Hi Team,We are using UCCE and at a site there are two lines on the phone.First one is agent line and second one is personal line.When agent is making outgoing call form personal line is there a way to make the agent status "not ready" automatically? ...
HI,We have a UCCX server release 7.0(1)_Build168 and we did some tests with the agent desktop. We got sometimes (not all the time) this message "Resource's Device is Off" when agent tried to change his state to becomes in ready mode. His phone was ...
Hello,I am about to perform a UCCX upgrade from 8.5 to 10.5. Will I need to have my users uninstall the old CAD version and reinstall the new version? Or will CAD auto-update to the new version? I know that during past upgrades, auto-update worked...
We have seen an intermittent error occur on a small number of calls. When agent clicks the answer button on Finesse - "An error (red X) appears along with this message - Cannot perform operation: Error Code: CTI-tragetMediaAddress - Agent can then ...
Hi All, Current Setup: CVP VXML Server running on Windows 2003 R2 has JNDC driver verison of 4.0 is integrated with External Database Dipping (i.e.SQL Server 2005). New Setup: Our Customer is upgrading SQL database( used for Database dip) from 200...
Hello.I need prioritize mobile extensions (8701xxxxxxx) over the local extensions (xxxxxxx).I mean if you call from mobile number you should be promoted in queue.I used .substring function, but I do not know how to attach variable ("calling number" f...
Can you restore a CUCM backup to a same version server that has a different IP address than that used to do the backup? Building out a new Cluster using PCD we changed hostnames and ip address for the new cluster. Now we are going to do a "jump" up...
Hi All, Can you please share the steps how we can migrate UCCE and CVP ver. 9.x running on MCS to UCS? is there any way where we need to change IP of the UCCE and CVP servers Regards,Mukesh Singh
I installed the CCMP but I can't do all the necessary tasks, only add and remove attributes to agents. I can't add skill groups, create agents, associate persons, etc ... I get the message "External Error: This application does not have permission to...
Hi,I have upgraded our UCCX from 9.0.2.10000-71 to the latest SU3 9.0.2.11003-44UCCX is runing fine and all services are up Only i have one issue, i can login to CUIC portal only with local CUIC administrator account. Users are synced successfuly fr...
Hi All, Can you tell me the difference between logout and Not ready state on CAD? Logout state on CAD => the call is dissuaded.Not Ready State on CAD => the call is dissuaded or not or in queue? Thanks a lot for your reply. BR Aubert
Hi All,I have a strange behavior with a new installed UCCX (10.6.1.10000-39, latest Version): After activation of Finesse all works fine, agents can log in at Finesse.But as soon as i reboot the system, I always have to activate Finesse again. Is th...
