Outbound Option - Dialer - ACD Avaya

[m.paolelli]

Hi all.

Is it possible, with ICM 6.0 and a PG connected with an Avaya ACD, to have the Dialer Software to send calls to the Avaya Agents?

I mean, everytime that I see the Outbound Options related to the Avaya ACD, I read about a DIALOGIC Dialer.

So, if I don't have a Dialogic Dialer, may I use the IPCC Dialer to send the calls to Avaya?

Thanks for any help.

Mario

[pradeepde]

Yes, you can use the IPCC Dialer to send the calls to Avaya

[moh.fahmy]

Well i am not very well sure but i think you need a dialogic dialar ,you cannot use the AVAYA Routing client to initiate outbound call. i have a dialogic dialar already but still not able to make it working , m looking for help as well :)

[pgrosdidier]

Mohamed,

With ICM Enterprise and an Avaya ACD, you would indeed need the Dialogic version of the Cisco Dialer. We have implemented it at 2 locations. Works very well but is tricky to configure.

Phil