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I am using the IPCC Express Premium script icd_leave_msg.aef. In testing, I cannot have more than one message in the queue at the same time. It responds with a message like, "I'm sorry but we are currently experiencing system difficulties." How do...

What IP phones I can have for agents if I have agent aplication on PC?Can I have some other IP phones then 7970, 7960, 7940?Tnx

Hi All,I m new to Cisco CRS Editor and I m developing speech application.In that application I need to develop a state to get Account Number thro voice and DTMF and that particular state need to get transfered if user presses "1" or saying "Operator"...

Hello All,I have a very unique problem that I am hoping you can help me with.I have setup a test environment that has 4 PSTN gateways located in St. Louis, Chicago, and LA(2). Both LA sites have new 2821 routers while the other two sites have order ...

After deleting or modifying users in CCM, the first/last names for old users still show in historical reporting client (under 'detail' tab). I understand this is by design on purpose because old users are still with data in DB. My problem is, during ...

Calls that are rolled to the next agent due to the initial agent missing the call lose audio. I know they should put themselves in not ready but why is the audio lost?

I got a problem with DBRead and DBGet objects, I need to do a Search of ANI in a table and get result into a string variable.Anybody know how must I do?

Having a problem with one user account. Getting the following error when trying to run any report:"There are no items available, because you are not authorized to view this data or the items have not been configured in the ICM database.Contact your I...

Hello,I use IPCC Express 4.0(3) Since the supervisor can not monitor/record agents conversations while he is on another call, I tried to add a second extension for that extension on the same IP Phone. Now, he has 2 extensions (One Primary + One ICD)....

Anybody have a quick way of displaying the CSQ name to the agents Desktop?For example this client is an airline and they want to know if the caller came in on the "First Class" queue or maybe the "reconfirmation" queue.

Hi guys.My version of IPCX is 4.0.4 Premium. My version of CCM is 4.2.3.As far as I know it is impossible to make the CCM corporate directory available in CAD using standard means. Does anybody know different way to do that?Thanks in advance.

Hi all.Is it possible, with ICM 6.0 and a PG connected with an Avaya ACD, to have the Dialer Software to send calls to the Avaya Agents?I mean, everytime that I see the Outbound Options related to the Avaya ACD, I read about a DIALOGIC Dialer. So, if...

Any help will be apreciated, I am new with the IPCC Express and I need to implement the IP IVR with database Oracle. Does any know where can find information about how to do it?REGARDSWF