Outbound option SIP Dialer – Call Not reserving for the agent in preview_only mode
UCCE Version 10.5
Dailer and MR PG is active.
ipcc2-Dialer BADialer_SIP -A [CM-A] [CTI-A] [Ports C:4,R:4,B:0] [MR-A] [SIP-A] : 00:42:13
Attached the logs for dialer, campaignmanager, baimport,ctisvr
We can see the data’s in the logger database IPCC2_PREVIEW_OB and DL_5000_5000 and also SIP trunk is created to the Voice Gateway in CUCM but agent doesn’t get the call in preview mode.
- CUCM IP Address – 192.168.1.157
- Voice Gateway IP – 192.168.1.61
- Logged in as Agent ID 1001 and IPPhone 7001
Customer phone number is 4001. 4001 phone is also registered as CME in the same Gateway.
Dial-peer
dial-peer voice 42042 voip
description CVP SIP error dial-peer
destination-pattern .T
voice-class sip rel1xx supported "100rel"
session protocol sipv2
session target ipv4:192.168.1.157
dtmf-relay sip-notify
codec g711ulaw
no vad
