Hi folks,
I am looking for monitoring solutions for our UC environment (CUCM with PCCE, Unity, etc). We already use Solarwinds for network and systems monitoring so I would like to add the Voip and Network Quality Manager module for general UC infrastructure monitoring. Given that Solarwinds does no specific Contact Centre monitoring, I thought I could use Syslog with something like Splunk to get sensible data from the CC environment.
Ideally, I'd like to be able to use the tools for capacity management and resource utilization. Does anyone have advice and/or experience with this type of set up? Any tips or documentation that would be useful?
Thanks.
Regards,
Charles.
