PCCE Precision Queue-Assigning multiple PQs

[Sowmiya J]

Hi Team,

A agent is assigned to attributes x,y.In some special occasions if the agent is assigned an additional attribute z.At that time agent should get calls only on attribute z.

If Z is removed then agent should get calls from x and y.Is there any possibility to achieve this.

We are using PCCE 11.5

[Slavik Bialik]

As I understand, each attribute reflects a different PQ, correct?

If that's the case, I can't see how you can achieve this besides removing the irrelevant attributes from the agents when they're not needed.