Contact Center

Hey all,   We're looking for a solution for our agents who will be using CCX 11.6 and UC + CM 11.5. What they're trying to do is as they make a call, if the voicemail picks up, they'd like to pick one of let's say 3-5 pre-recorded messages to be deli...

Hello,   anyone knows how i can access to the calling number (not cti port number) in a custom tab in cisco jabber? i'm using the OnTelephonyConversationStateChanged function in a custom tab to get call information like described in this documentatio...

Hi, Is there any API available to create UCCE ICM script via an API? use case: IVR call flow being developed in CVP and deployed in CVP Server. In Cisco, ICM side a new ICM script being created with necessary data assigned for call routing.   Is ther...

Hi Experts,I am facing in cuic setup that the scheduled reportes are not functioning on scheduled time. It was working for last 2 months and it suddenly stop working from day before yesterday. i have reset the schedule and didnt get any scheduled rep...

Trying to install CVP 7.01 the following error.....received [COULD_NOT_CREATE CERTIFICATE] while trying to setup keystore

We are running: Version 11.6(1)  Build 11.6.1.10000.51   Essentially I want to be able to see how many calls my group has taken per month/Day/ hour. To find out when our busy times are?   The closer I can get to how many calls per day and then hour I...

I'm very much a novice but I'm looking for some help with an outbound UCCX script. I'm currently importing contacts into UCCX for a progressive outbound campaign. It's been working fine until now we are trying to import contacts that have extensions ...

Hello  all,    Is Spark Team Announcement gadget still avaialble for download.  All the uls that seem to refer to it appear to be offline.      Thanks 

Hi   i need to install UCCE server (Router , Logger , HDS-DDS ) when i run the ova i need to choose the disk format i see in the document that need to choose Thick provisioned Eager Zeroed or Thick provisioned Lazy Zero. What is the difference betwee...

Are there any methods that will let UCCX set an agent to Not Ready, or technically Talking > Pending (Not Ready).  My supervisors were able to do this in their previous application and are frustrated they can not set supervisor initiated not ready wh...