PCCE precision routing

[santiago_figueroa]

Hello I need help please! I have PCCE 9 .I am trying to integrate with  WFM of Verin Impact 360 but I see that it works with only skillgroup the WFM, Does anyone know if you can do that WFM work with precision routing feature?

can anyone help me?

Thanks

[keglass · Accepted solution]

A response was posted to your question at the link below in the Contact Center User Group. Thank you for participating in the Collaboration Community. Let us know if you have any more questions.

https://communities.cisco.com/message/136900#136900  **please note that you need to be a member of the Contact Center User Group to access this link.

Kelli Glass

Moderator for the Cisco Collaboration Community