I have a UCCX version 7.0(2)_Build254 and CAD installed . One of my agent switch to no ready and no phone call through your number . Does exist a timer to modify at UCCX ?Thanks and best regards Hugo
Hi All, Can anyone explain Dial Plan configuration in SIP Dialer for Previrew and Preective.In Predective: I can see SIP Dialer sends INVITE to VG, after CPA analysis Dialer sends REFER MSG to VG connect to particular EXTN and Dialer Auto an...
Hi all.I am trying to connect cisco 2960 series(WS-C2960-48PST-L) switch to planet switch via sfp port,we are using cisco module in cisco side and planet module in the planet switch but the sfp port did not working..please help.....---Posted by WebUs...
Hi Folks,I must be blind but where is the implementation guide for web chat? The overall CCX implementation guide only mentions it in passing and while socialminer is detailed as a requirement I can't see why, socialminer seems to be what the name s...
Hi all,I have one or two days data missing when any user on any workstation run the Historical Report report on UCCX, it seems like something happened and data is not available on the database for those specific days.I want to recover data for those ...
In UCCX 9.02, we've setup a couple of Email queues to test out the feature. I've found that I'm not able to edit the "TO" or "SUBJECT" fields prior to sending. I'm also not able to update or remove parts of the original email message body. Is this a ...
Hey all, I am new to this. I need help in setting up script to do the following:Customer has about 30 service centers that calls the main office for information. I need the agents at the main office to know which service center is calling and displa...
I have a customer that is requesting the following:Have an agent make an outbound call to a location, let say the agents is in florida and call a service center in colorado. we want the caller id and name to show as if they are calling from the off...
I have subscribed a UCCX (8.5) HTTP Trigger to a mediasense event notification. The trigger is working as expected though I do not know how to extract the JSON data into a UCCX variable. Is it possible to assign the JSON array data to a variable usin...
Dear Team,We have UCCE 8.5 deployed with CUCM 8.5.We have a problem : Some agent logout Suddenly with error 50003they have to login again to resolve this issue.Does any one as already seen this kind of error?How and where can I see the source of thi...
Dear All,Request your advise on below,We have ucce 8.5.4 deplyed in cvp comprehensive model. we are facing issue with dialer, out bound option is not working. i could see below error from dialer and pim logs. 08:09:52:607 dialer-baDialer Trace: (DD) ...
Incoming caller makes a recording (triggering ocntact), then we place a call to another contact and want to play the recorded message when the called party answers, then conference the two contacts together. Cant seem to find the right combinat...
I am working on an implementation of the "Callback" function for queued callers based on the Cisco sample scripts BaseLineAdvQueuing and BaseLineMesageCallback. The function works correctly. If my agents are all in Not Ready state and callers sele...
Is there any official documentation on the compatibility of CVP 7.0.2 with newer versions of ICM?I am interested in knowing, if anyone ever successfully connected a CVP 7.0.2 Call server with ICM PG 8.5 or 9.0.
I am using the Session ID info in Contact Center to set a search key value and I am wondering if The Session ID in CCX ever resets or will it just keep growing? If it does reset when does it reset? Every month, year?Thank You!
