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Hello all,We are working on a UCCE system 9.0Is it feasible to keep the agent state available even if the call was not answered ?if so, where this setting can be changed?Thanks in advanceLara Noueir

Does uccx 8.x have any plans to support shared lines with CAD agents.  Some of our agents used extension mobility in pre 8.x versions to move around periodically to cover lunch hours at our walk in station.  The only solution that I've come across is...

Hi,'I have made Sprawler on Windows Server 2008 R2, when i try to login an agent from the CTI Toolkit its prompts a message that the 'System is Offline login will be queued until the system is backonline'. The CTIOS amd CG are active via Portico. On ...

So I have a few users who are reporting that they are missing the task button icon in their CAD. The functionality still exists (when you mouse over you still see the hint text and the blank spot is clickable). Has anyone else ever seen this?        ...

Hi We are running standalone UCCX with around 20 agents and all of sudden agent could not change status after login successful. Later system it recovery itself automaticlly without any action. It happens like 3 times today. We suspected that UCCX Eng...

Hello,UCCX 8.0, HoWAN deployment.I remember somewhere I read if the master flaps (Due to network, server etc issues), the Standby would sense inconsistency and SHUTDOWN it's services. The only way to bring Standby UCCX up again is to either manually ...

Hello, I will appreciate if someone could help me with this issue. In ucce campaign file, several phone numbers are defined for an account number(BAAccountNumber). Now, if the first phone number is reached (CallResult = 10), following phones for that...

Hi,i have UCCX ver 7.0(2)we noticed that many users logged out from CAD agent at same time. i have collected agent Logs and i found below errors.Please advcie if you know reason of below errors and to fix this issue as i have it on daily basis.2014-0...

Hi All,I'll need help on Silent Monitoring on CIPC i'm getting [Error Code = 0x00000011]"Silent Monitor session failed".It works on my laptop okay we get the logCCtiOsSession::MakeRequest(eStartSilentMonitorRequest)but when i log-in to other machine ...

Hi, allWhen i upload prompt fail like below.So i can't upload prompt.What's happening?