Hi,
I understand that we can conduct a post call survey in UCCX. Agent does a blind transfer by pressing an end call button. Can CUIC generate regular report of customer satisfaction survey rating ?
Second question, in case of PCCE, we can have a post call survey. Can you please mention that how this survey is different than UCCX and if CUIC can generate a report of customer satisfaction survey rating ?
How and where survey response is stored in UCCX and PCCE case?
Thanks in advance!