Problem with call recording

[vjemin]

Hi,

I have a Contact Center with a several agents. All calls beetwen agents and callers are recorded. On a supervisor desktop I can see every call it's time and duration. But, when I try to listen that calls, from some agents it's OK, but from some others I cann't hear anything. And everything looks OK.

I have RSPAN on all ports where the phones are.

Where I can look for the problem?

Thanks,

Vlaho

[tapk5]

Make sure all ip phones are checked in CAD desktop Adminstrator, under 'VoIP monitor'.

Wei

[vjemin]

Hi Wei,

Under VoIP monitor in CAD desktop, I don't have any phone!

And I don't know why is that so, but on the other phones, recording works OK.

Vlaho