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Problem with Column Width in Reports

james_ryan79
Level 1
Level 1

‎02-17-2011 06:31 AM - edited ‎03-14-2019 07:24 AM

Problem with Column Width in Reports

I have a user that accidently adjusted the column width of their reports in Cisco Agent Desktop beyond their screen width.  Now you cannot get to the end of the column to resize it.  I tried uninstalling the application, and deleting the directory on the c drive, but it retained the column width when I reinstalled the app.  I could not find any registry setting for the report width.

How can I reset the column width on a report to the defaults?  Is this information keep on the contact center server?

Technical Information

  • Windows XP sp3 workstation
  • Cisco Agent Desktop 6.6(1)
  • Cisco Unified Contact Center Express 7
  • Build 6.6.1.54
  • Report: Agent Real Time Displays
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james_ryan79
Level 1
Level 1

‎03-22-2011 12:43 PM

I still am looking for a solution for this issue.  I did notice that if this user logs in on a different machine it retains these settings. Does anyone know where this profile would be, and how I can clear out the settings?

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