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Question about reports

kjackson1960
Level 1
Level 1

Hello,

Where do I go to ask a question about using Cisco historical reports?                   

Thanks,

3 Replies 3

prashraj
Cisco Employee
Cisco Employee

Hello Karen,

You can either open a TAC case to get answers on Historical reports.

Or if you send me the version of UCCX, I can attach the Historical reporting guide for that version.

Regards,

Prashanth

Thank you Prashanth. If the guide is the same as what's available in the help section, it won't help. ha. I want to run a report that shows me how many calls each agent took per hour. I don't seem to be able to do that. I can run it per agent, and it gives me either one big total or lists each call indivdually. Neither of these work if I want to compare how many calls each rep took in a given hour. Does that report exist?

Oh ok yep the system generates default reports only which are already built in.

I think the Advance services or PDI team can assist with these custom modifications or reports, you might want to check with the cisco account team and have them open a case with either one of those teams.

Regards,

Prashanth