Queue Based Call Recording

[DiDataITAAS]

Hello Members,

Consider the following scenario,

There are five agents both part of Sales & Tech support queues.

We want that calls of only Sales queue are recorded while Tech support is not.

Thanks,

[Ramamoorthy Shanmugam]

Hi ,

 UCCE or UCCX . we can achieve using micro app .

 if ucce create one Network vru script and   put run external node after sales  queue to skill group node .

this case when there is no agent available for sales queue , caller will get Agent busy message .

Ramamoorthy.