Queue Information in CAD for IPCC 3.5(2)

[dolah]

My agents have noticed that in CAD, when viewing their ACD Statistics information, they no longer have the Skills Tab. What they are looking for specifically is information on the call queue.

Anyone have a clue as to how to view this information in IPCC 3.5(2)

[wong34539]

This URL might help you:

http://www.cisco.com/application/pdf/en/us/guest/products/ps427/c1097/ccmigration_09186a008038a466.pdf

[dolah]

I submited this to TAC and the following is what they gave me that solved the problem.

SOLUTION:

Do this after hours and when your call center is not on line.

1. Stop Engine on IPCC Server

2. Stop CTI Manager service on Publisher, wait 60 seconds

3. Stop CTI Manager service on Subscriber, wait 60 seconds

4. Start CTI Manager service on Publisher, wait 60 seconds

5. Start CTI Manager service on Subscriber, wait 60 seconds

6. Start Engine on IPCC Server