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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Hi i have CallCenter with 40 Agents , what i,m looking after is When A call comes to ipss and ICD script wants to connect it to an Agent i want A prompt Plays the agent name or Agent codeCan any one help me ?regards

rfateh by Beginner
  • 2 replies
  • 0 Helpful votes

Hi all,Has anybody found a document that describes the procedure to configure ipphone agents for IPCC Enterprise 5.0 (as the backup scenario)?The only thing that I have found on CCO is

varthis by Beginner
  • 1 replies
  • 0 Helpful votes

Hello,Is there a way to set agent's state to Work after the call and automatically back to Ready after a certain time (e.g. 20 seconds) of Work state? The agent wouldn't need to manually set his state to Ready after working time.Thanks!

ldemanet by Beginner
  • 2 replies
  • 0 Helpful votes

Hi,Does someone has an idea what going on when you get the error'Create Process Error:\\<serveripaddress>\DESKTOP_CFG\Common\Base\Setup' ???I did everything what was written to share the requested drive, but it still not works..Help....Perry

perryvdb by Beginner
  • 8 replies
  • 0 Helpful votes

I have a real quick question. I understand that a db get opens a connection to the database but does a db write also opens a connnection to the database?any response would be appreciatedthanks,clark

Hi,I have a few questions about an upgrade from IPCC 3.0.3a to 3.1.5:Is reporting effected?Does CAD need to be uninstalled and reinstalled on their desktops?Does the IP Phone Agent service need to be reconfigured?and is there anything else that i nee...