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What are the differences between Full User and Limited User ports for Nuance 3.1.-jo

Hi i have CallCenter with 40 Agents , what i,m looking after is When A call comes to ipss and ICD script wants to connect it to an Agent i want A prompt Plays the agent name or Agent codeCan any one help me ?regards

Has anyone intentionally deployed Intel hyper-threading technology and found a significant change in server resources for ICM?/Jeff

Hi, We are facing problem with CAD while barging (Conferencing by the supervisor) the agents' calls. Pls assist on how to overcome this issue.Thank youGood dayNaga

Hi all,Has anybody found a document that describes the procedure to configure ipphone agents for IPCC Enterprise 5.0 (as the backup scenario)?The only thing that I have found on CCO is http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm4...

Hello,Is there a way to set agent's state to Work after the call and automatically back to Ready after a certain time (e.g. 20 seconds) of Work state? The agent wouldn't need to manually set his state to Ready after working time.Thanks!

Hi,Does someone has an idea what going on when you get the error'Create Process Error:\\<serveripaddress>\DESKTOP_CFG\Common\Base\Setup' ???I did everything what was written to share the requested drive, but it still not works..Help....Perry

Hi,I'm confused, in the IPT Applications Product Keys, I can't seem to find the right one for IPCC Express 3.1. Which product key is it ? I'm installing it on a new standalone server.Thanks.

I have a real quick question. I understand that a db get opens a connection to the database but does a db write also opens a connnection to the database?any response would be appreciatedthanks,clark

Hi!The supervisor do not see any agents. I have put the agents in correct teams and also chosen the coorect supervisor. Something is missing but I can not find it,regards,Mattias

CSA is being considered in our IPCC environment so I'm trying to find out if anyone is using it in their environment. If so any quirkiness or things to look out for?I know nothing about it so I'm trying to educate myself at the same time.Thanks in a...

I have a customer that typically only runs 1-2 agents in a queue at a time. These agents are constantly off doing other tasks. One thing that they complain about is that when they get back to their desk, CAD is in "Not Ready" due to a call having run...

I have a customer that would like to collect Caller ANI and be able to report on call's made afterhours. What would be the best way to accomplish this?

Hi,I have a few questions about an upgrade from IPCC 3.0.3a to 3.1.5:Is reporting effected?Does CAD need to be uninstalled and reinstalled on their desktops?Does the IP Phone Agent service need to be reconfigured?and is there anything else that i nee...