Is there a way with the Cisco supervisor desktop to record calls as soon as the agent answers the phone? We seem to loose the greetings of the calls because of having to attempt to click the person's extension and then click the record button.
There is a problem with the customer: 1. Using web form to submit callback number2. HTTP trigger receive number3. “Place Call” to call to the callback number4. If successful, using “Select Resource” to route to an agent5. ...
My customer is getting the following pop-up error when installing the supervisor desktop:"An error occurred reading the registry key:APP Version. Setup will exit."He did mention that he un-installed the agent in the past because it conflicted with an...
Hello,I have ICM 5.0 in duplex system .If I decide to move Side B which includes routerB/LoggerB,PG1B,PG2B what are the precautions that needs to be taken. These will have IP changes also.
Hi all,I have a customer with premium, 20 seats. This means 40 full IVR ports.I need to deploy 2 applications.one will be just playinga prompt and redirecting calls to an external number, the other will be using the 20 agents. How many cti ports shou...
We have installed CRA 3.3.1 on CCM 3.3.5 using the Cisco Extended Services and AA CD that comes with CCM 3.3(3). CRA Admin Main menu does not have Scripts menu item which should allow us to upload customer made scripts. Pls let us know how we can mod...
Hi!My script looks like this:recording-createEmail-attach-sendeEmail.(this is a subflow)The recording file is created test.wav and send via email correctly, but the inbox does only show "test" without the .wav extension. It is the correct file, if I ...
We are using BA dialer and for outbound calls, I have noticed that the outbound calls have a very high HoldTime and negligible TalkTime, CallQTime and NetQTime. Can anyone pls comment on this behavior.
I'm trying to connecto to the CDR database with an ODBC connection. I'm running CM 4.01. I know they switched it to Windows Authentication only. How are you connecting? My problem is my CM servers are in a seperate untrusted domain. So when I tr...
By default, the recording files saved in c:\programe files\wavvid using "recording" and "write document" step.But actually I just want to save the recording files to c:\programe files\wavvid\prompts\recording, how to achieve this?Also if the script c...
Has anyone seen this problem before?ICM 5.0 SR8, IE6sp1Run a report with a graph in and you get a popup window with "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display correctly".All a...
I know software backup programs such as Veritas, Comvault, Ghost are not officially supported on IPCC components. Has anyone had sucess with a particular vendor for backing up servers? I am looking for something that has quick recovery times (<2 h...
Hi There,When using the scheduling part of the historical reporting client I notice that all microsoft spreadsheet exports strip out all the heading from the report.I am currently using V3.X - Is this a bug? Is there a fix around? Help is appreciated...
Hi!! We are using ICM 6.0 with SR2 with Cisco Call Manager 4.1.3 & Cisco IVR 3.5.3. When we click "Configuration Manager" in ICM Admin Workstation it does not Launch. Therefore we are not able to make any changes i.e add device Targets etc.It was wo...
Hello,I would like to know if there is an xml service I can add to the phone's idle URL or assign a key that will display statistics. Customer is using CAD but wants a "reader board" like feature on the phone for calls in Queue, Longest in Queue, Ag...
