Hi,I am installing the .lic file for premium edition.After providing the path for the license, I get 0 CTI ports provisioned. I need to know what does this imply ?ThanksRenzil
Hello,I am trying to configure a Cisco ICM routing script which will terminate a call directly on an announcement in our Avaya PBX.I have tried sending the caller to a service which is programmed with the announcement extension. From the callers pers...
CCM 3.3(3)SR3 with win-os-update 2000-2-7 and CSA 4.0.3.728-1.1.10; IPCC express 3.1(1)SR2 with win-os-update 2000-2-5 and CSA 4.0.1.539-1.1.5.agent pc can't login, IPCC engine started no problem.
We have a customer (Telecom Of Thailand) with appls like Directory Services for their customers to get number info. Just want to cross check on the following customer requirement on the feasibility of using "outpulse dialing" for Self Service Compreh...
Our enterprise data windows are no longer showing the 3 default fields. I have checked the agent logs and cant see anything wrong. Can anyone tell me what to debug on the server or has anyone seen this before??Thanks
Can anyone please elaborate on IPCC interfacing with other vendor (legacy) CallManagers ? Is there a list of vendors that the IPCC is compatible with? What components are required for the integration/interfacing ? Also IPCC is purely IP based .. can ...
Hello, we're looking for feedback about using directly the CTI server message interface (without using CTI OS module) to develop CTI application.Has anyone ever developped such applications ?Thanks a lot
It was suggested that w/ an Avaya PG and premium agent licenses - CTI integration would be very risky due to " agent reservation " being strictly owned by the Avaya PBX - causing potential mismatches between call delivery and screen pop at our outso...
Hi,I have a just upgraded to ICM 6.0 from ICM 4.6.2 and on webview I am missing agent30: Agent Not Ready Summary Report and agent31: Agent Not Ready Detail Report.I have tried reinstalling a starting from scratch but these report templates are still ...
Jun 7, 2005, 8:28am PST I am attempting to create a call queue with skill based routing. Originally this was setup as two queues (English and Spanish). The issue came when one queue became overly busy while the second remained idle. I would like to a...
Can we install IPCC on advanced server? I use CCM 4 detection CD(2000-2-7) to detect the DL380 but it installed advanced server automatically. I'll install IPCC 3.13 on the server.Is it supported?Btw, the reason I am not using the detection CD from I...
