Queuing Help

[andrebrenes]

Hi,

I'm using UCCX 5.0(1), and CRA editor. I need to make an script for queuing some calls but I'm having trouble. I already define some Contact Service Queues in RmCm Subsystem. Also I make some basic queuing script,but I can't find the way of how to link or say to the script which CSQ to use?

THANKS

[matthewpage]

Hi Andre

You need to use a select resource step from the IPCC Express folder. Best thing to do is then create a variable called for example, CSQ. Make it a parameter then you can change the CSQ dynamicaly from the CRSAdmin page. I would also recommend looking at the templates that come with the CRS editor. If you go to File->New->Queuing->Simple Queue. Finaly if you havent already you should really read "Cisco CRS Scripting and Development Series: Volume 1, Getting Started with Scripts 5.0"

Hope this helps.

[andrebrenes]

Thanks Matthew