Hi Forum;How can I do a traces on the Blended Agent softphone (client side) to know if outbound data came for it or not? My blended agent suddenly is not receiving the outbound data to use it for outbound calls.RegardsITSBilal Ghayad
Hi AllI have a problem with my CRS queuing Scrip, I recently added a VM functionality on the script, Which means IF a call is in a queue, for a long period of time say more than 3 minutes to redirect it to a UNITY Voice mail.And also after hours to r...
Hi,I want to enable silent monitoring feature in CTIOS Supervisor 6.0 (ICM 6.0). I referred various document and configured, but I am unable to achieve it. Can Somebody to guide me the procedure to work this. The details below,I had tried with laptop...
I am a newbie to Call centre solutions, Can some one show me where i can start? What must i know? It would be helpful to receive guides too, Thank you in advance..
hi,just like in e-mail manger, is rebranding possible in cisco collaboration server's admin and agent pages and if possible please help me outThanks & RegardsArjun.R
Has anyone been able to get this running on Vista? When I try to install (CiscoAppReportsInstall.exe) on Vista I get an error saying I need to install SP4 for Windows NT (hahahahaha). Help.............. rlp
I have a tcl Script for an app_debitcard for the IVR application running over a Cisco router 3660 with a billing server that's communicate over the radius protocol.The documents that best describes this sort of application is TCL IVR Version 2.0. Pro...
Hi, I am having IPCC Express with Call Manager 4.2. We are having agents logged in through IP Phones through "IP Phone Agent Service". I want the agents to be in a ready all the time. By default if an agent phone rings and not getting answered, th...
I have IPCC enterprise (ICM 7.0) with CVP 3.1 in comprehensive mode, i have a different IPT cluster to call IPCC agents. From IPT cluster employees can dial 8888 and Call goes to IPCC system on CVP main menu and can reach agents.some times the call i...
Could someone refresh my memory on how to remove agents from the IPCC Express "Resoures" listing? I thoguht I needed to just remove the associated phone/user from the Jtapi user in Call Manager, but its not removing them from the list. tia.
Hi, We are running CCME 4.0,i can able to add new IP Phone from CLI mode. But when i use GUI to add new phone it is not possible.Like when i say Configuration>Phones>Add , pop up window appears with physical ID(MAC)which is of existing(configured) IP...
Hi all,I deployed 1 callcenter and now I need to write CRA Script with time and dateMy need is make many mode to system work with specific time rangeEx: day, night, Sunday, work day....Any one have sample script with time and dateThanks alotI will vo...
